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Worst service of Airtel Digital Tv

This is a discussion on Worst service of Airtel Digital Tv within the Direct To Home (DTH) forums, part of the Other Services category; I have taken an Airtel Digital connection in the month of October 2010 on the customer ID no. 3006015442. On ...

  1. 09-08-2011, 09:29 PM #1
    Puneet Garg
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    Default Worst service of Airtel Digital Tv

    I have taken an Airtel Digital connection in the month of October 2010 on the customer ID no. 3006015442. On 16th July 2011, I encountered with the problem of No signal (error code B001) which I reported to Airtel technical team of same day. After my compliant report on 16th July 2011, no action was taken from Airtel technical team. Because of my continuous follow up Engineer visit happened on 24th July 2011 with a delay of Eight Days. On that day, Engineer fixed up the system but certain channel (like Discovery, National Geographic) were having the same no signal problem and certain channels were visible with distorted picture but Airtel technician gave a reply that it is because of bad weather. He charged Rs. 100/- for the service and no receipt was provided by him stating that it is the company’s policy. I am amazed that can Airtel have such kind of unlawful practices.

    But After that waiting for one month my signal problem was not resolved so I again raised a concern to Airtel technical team by calling on Airtel call center on 22.08.2011 and till now no engineer visit has happened to my place. During the period of ten days from 22.08.2011 till today, I came cross with following series of unfriendly experiences, towards which I would like to draw Airtel kind attention.

    Fake commitments – During the period, I talked with four of executives of escalation department who committed me that they will resolve the problem and give me a call back. None of the executives has given any call back.

    Closure of complaint without resolving – After registering my complaint, I get a message from Airtel stating registration of my complaint and to my surprise, after some time, I again get a message that my problem is resolved that to without engineer visit to my site. It has happened four times in the period.

    Incorrect Engineer Number – The technician number mentioned in my all complaint registration messages was also not correct. When I call on that number a reply is got “ mein Airtel ka kaam six months pehle chod diya tha mujhe dubara call mat karna”. I reported this to Airtel call center but no action was taken.

    Arrogant and Unhelpful behavior of Airtel executives – Many times I requested Airtel escalation department executives to connect me with higher officials but they refused to do so stating that this is the maximum level of customer resolution hierarchy.

    Now after a series of calls to Airtel customer care center, I am of the opinion that my problem is very small to draw the attention of Airtel busy executives and it left me with only option to write a letter to you with a hope that you will definitely help me to resolve my problem .
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  2. 09-09-2011, 02:08 PM #2
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    Airtel_Presence
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    Dear Puneet,

    This is to inform you that your concern listed 8 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 09-14-2011, 12:12 AM #3
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    Airtel_Presence
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    Dear Puneet,

    This is to inform that your concern listed on 8 Sep. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 09-16-2011, 12:11 AM #4
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    Airtel_Presence
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    Dear Puneet,

    We would like to inform you that your concern listed 8 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 09-23-2011, 09:29 PM #5
    Hanand
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    Default Worst service from airtel dth

    Hi,I am facing the exact same issues as listed by Puneet Garg. I am on the phone with airtel dth customer support for last 4 hours to get them to fix the problem.After putting me on hold for 40 mins (happened 3-4 times), the phone would get disconnected. When I call back every time they say that " the call got dropped due to technical difficulty, and the problem is fixed now". I am currently on a hold as well, since last 25mins, waiting for them to contact local management to look into this issue.I just got the dth service last week, and have paid for the whole year of service. Anyway for me to get rid of them and get my money back? My mobile: 08971855002
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  6. 09-26-2011, 05:28 PM #6
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    Dear Hanand,

    This is to inform you that your concern listed on 23 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 09-28-2011, 02:38 AM #7
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    Dear Anand,

    We would like to inform you that your concern listed 23 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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