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Airtel DTH Service Torture

This is a discussion on Airtel DTH Service Torture within the Direct To Home (DTH) forums, part of the Other Services category; You can torture yourself by buying a Airtel DTH connection. The different ways are: If your subscription amount is going ...

  1. 08-19-2011, 02:47 PM #1
    telnetglobal
    telnetglobal is offline Junior Member
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    Angry Airtel DTH Service Torture

    You can torture yourself by buying a Airtel DTH connection. The different ways are:
    • If your subscription amount is going to end, they torture you by sending SMS...... at least 10 to 15 every day.
    • They also call you on your cell using answering machines.......5 times a day from different numbers !!
    • You visit any Airtel DTH dealer, .....no voucher available for recharge.
    • Logon to Airtel website for online recharge. Can be successful if you are lucky to get the home page.
    • Login and Request for recharge --- ERROR Your request cannot be completed please try after some time.

    What can be person do except curse himself after buying Airtel DTH !!

    I am planning to dump Airtel and go for TATA
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  2. 08-21-2011, 09:09 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (telnetglobal),

    This is to inform you that your concern listed 19 August 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 10-14-2011, 02:18 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (telnetglobal),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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