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Airtel digital TV SM2 error no response

This is a discussion on Airtel digital TV SM2 error no response within the Direct To Home (DTH) forums, part of the Other Services category; My airtel digital tv connection started showing error code SM2 on 9 August 2011.I immediately lodged a complaint with their ...

  1. 08-12-2011, 05:02 PM #1
    bitap
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    Default Airtel digital TV SM2 error no response

    My airtel digital tv connection started showing error code SM2 on 9 August 2011.I immediately lodged a complaint with their cal center and I was given the complaint no10819134.They told me it would be resolbed in 12 hours..wen i called back yesterday, sagain they promised engineer would visit my residence.They have problems locating address in Dibrugarh, since in their data base pin code 786001 is for Tinsukia and not Dibrugarh. .They also gave me number of a service center which doesnot exist.Anyway, when i called today,they hung up....I have three connection and i have decided if it is not resolved by tomorrow, i will disconnect all three and also take them to court. I will also send a mail to airtel corporate office.
    My a/c 3000657697
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  2. 08-14-2011, 09:07 AM #2
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    Airtel_Presence
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    Dear Customer (3000657697),

    This is to inform you that your concern listed 12 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 08-14-2011, 04:44 PM #3
    pankaj joshi
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    Hi,i am using a reliance big tv dth since 9 months but from the first month it started creating problem of signal lost.In every 15 days i use to file a complain and the person use to visit my house and rectify the problem.But now they are telling me that you have to pay 1000 rupeews.Connection is in the name of shraddha joshi,31/11 dhakpatti,rajpur dehradun
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  4. 08-17-2011, 07:36 PM #4
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    Airtel_Presence
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    Dear Customer (3000657697),

    This is to inform that your concern listed on 12 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-24-2011, 01:10 AM #5
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    Dear Customer (bitap),

    We would like to inform you that your concern listed 12 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 11-15-2011, 09:47 PM #6
    3001871019 Guest

    Question Error sm2

    sir my digital now showing a error sm2 and nothing is displaying . please help me to sort out this problem......my ID is 3001871019......please solve it as soon as possible.....

    thank you.
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  7. 11-18-2011, 05:17 PM #7
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    Airtel_Presence
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    Dear Customer (3001871019),

    This is to inform you that your concern listed on 15 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  8. 11-19-2011, 05:57 PM #8
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    Dear Customer (3001871019),

    We would like to inform you that your concern listed 15 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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