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Airtel DTH do not pay online in advance

This is a discussion on Airtel DTH do not pay online in advance within the Direct To Home (DTH) forums, part of the Other Services category; Hi, I bought a new Airtel DTH connection online on July 31. A person called Mukesh Dubey from vriti interactive ...

  1. 08-07-2011, 01:03 PM #1
    madhu2011
    madhu2011 is offline Junior Member
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    Default Airtel DTH do not pay online in advance

    Hi,

    I bought a new Airtel DTH connection online on July 31. A person called Mukesh Dubey from vriti interactive which must be an Airtel contractor emailed me from his email id mukesh.dubey@vriti-interactive.com and called me from his phone number 01204087651 to confirm and promised an installation by Aug 1 evening. since then there has been no response from Airtel DTH whatsoever. they kept rescheduling the installation and never turned up. and then i got tired of them and put a request for cancellation and refund. they asked for 2 days time and since then no one has called back to refund the money and since then i have called them up a million times and yet they are neither doing the installation or giving any refund. Airtel DTH is a crap company full of unethical people. do not trust them at all.

    If i have to move the consumer court against them. how do i go about it?


    rgds,
    madhu











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  2. 08-10-2011, 08:24 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Madhu,

    This is to inform you that your concern listed 07 August 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 08-19-2011, 04:21 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Madhu,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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