Dear Sir,
First I must say that Airtel DTH is offering pathetic services which are unparalleld. Old antenna used to work better than DTH.I have been in immense discomfort ever since i have installed airtel DTH. Kind of services they offer they are surely digging the grave for company.they not only excel in pathetic customer care, overcharging but substandard equiipment. What else you need to doom your company.
I have replaced set top box 2 times in in 6 months. still it works occasionally and they have charged me 350/-Rs and 100Rs each time. It runs only for 2.5 months and then i kept on complaining. some moron engineer comes who replaces dish parts charges me 260/- and 100 Rs visiting charges but nothing works. again he comes charges me 100 for same problem but i vain.Now 3 months are over and they again say that Set top box has to be replaced.
I think they want me to shift to other company. shame on people who run this company.
customer ID 3003776608

Dear Customer (3003776608 ),

This is to inform you that your concern listed 24 August 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (drsandeep.kapoor),

We would like to inform you that your concern listed 24 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir,

I have been trying to avail a technical support for my airtel dth service (customer no. 3001365999). I have registered this 6 days ago with airtel customer care and I was promised that this will be resolved by 29^th December.

The issue is still outstanding and each time I call your customer care, they give me a new time for technical person’s visit. They don’t even know their supervisor and I was promised to have a call back 2 times which didn’t happen at all.

I am extremely sad about the customer care service which airtel provides, which is an international company from whom we expect much more matured services. At least have some customer care executives who can communicate fluently.

I request your urgent intervention in this case. Your earliest action will be appreciated.

Regards,

Rahul.
+91 9886198917

Good day. I have been trying to avail a technical support for my airtel dth service (customer no. 3001365999). I have registered this complaint 6 days ago with airtel customer care and I was promised that this will be resolved at the earliest.
The issue is still outstanding and each time I call your customer care, they give me a new time for technical person's visit. They don't even know their supervisor and I was promised to have a call back 2 times which didn't happen at all.
I am extremely sad about the customer care service which airtel provides, which is an international company from whom we expect much more matured services. At least have some customer care executives who can communicate fluently.
I request your urgent intervention in this case. Your earliest action will be appreciated.Regards,

Rahul.
+91 9886198917

Dear Rahul,

This is to inform you that your concern listed on 02 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir/Madam,

I’m using Airtal Digital Tv from the last 17/12/2010. From the very beginning, I did not get too much unnecessary calls or massages from the customer care service but from the last 2/3 months and still now I’m getting too much unnecessary calls and massages in each and every day appxo. 5/6 times or even more which harass me a lot.
So, I’m looking forward for necessary and positive action as soon as possible.My cell no.: 9577557415 (nayan)

Kind Attnd,

THis is RAjesh From Ahmedabad, Gujarat

I had brought Airtel Digitel T.v and recharged it for one year,

Now video is not displayed, we had contacted airtel help line no bt no is giving the proper answer

now its 48hour dish tv is not working. wht to do now...?????

mine id no is 3008893069

thanking you.

RAjesh

Dear Rahul,

We would like to inform you that your concern listed 2 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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We had DishTV in our previous house. I had planned to buy Tata Sky once we shifted to new house in Pune. We took the possession of our flat in Jan 11 & shifted in Apr 11.


I was told by builders' site in-charge that the builder has done an agreement with Airtel DTH in form of MDU (multi-dwelling unit). Here a single common big dish is installed on the terrace & cabling is already done through ducts. As this project was a premium one, the builder was cautious about the elevation of the building as many small dish on terraces would spoil the look. Seeing this better interest of the project, I canceled the idea of Tata Sky & opted for Airtel DTH (gave the dishTV to our carpenters).


Airtel DTH has alloted different part of the city to various agencies who look after Airtel DTH MDU (multi-dwelling unit). In our case, it was Shree Enterprises. As I have a habit of recharging various services on yearly basis, I did the same here & paid the discounted amount to Shree Enterprises for 1 year of Mega Pack by cheque. (Customer ID 3007597135)


Initially, it was recharged with only Rs.1590 & once this amount expired, this Shree Enterprises chap, Mr. Yogendra started recharging on monthly basis. As it was never done on time, I had to remind him after I used to get SMS from Airtel DTH to recharge the account. I also lodged complaints about the same on Airtel customer care, but they did nothing. All this inconvenience despite paying for annual pack .


Couple of months back, in mid-Nov 2011, the Shree Enterprises took money from subscribers of various residential projects for renewal & fled the city. My validity of connection for 4 months was lost due to this as well. I took up this issue with Airtel customer care, sent email, spoke with builder; but got no response from any of these except for the builder who said that you are free to get any DTH connection of your choice. Hell, why wasn't this option given before ? I have seen projects where builder has tie up with 2 DTH providers for MDU & customer is free to take any of the two.


Finally, I spoke with Airtel DTH Zonal manager, Mr. Yogesh Kulkarni & he informed that Airtel Digital TV has lodged police case against shree enterprises & enquiry going on, but that chap, Yogendra is missing & his mobile is switched off.


I mentioned to Mr. Yogesh that we paid to Shree Enterprises as they are authorised agency for DTH MDU of Airtel & what happens between Airtel & their agencies has nothing to do with the subscriber.
The reply I got was that the amount will be credited only after recovery is done from Shree Enterpises & till then, recharge on-line. And now they have given us a new agency.


Finally, I alongwith some other residents of the complex have decided to opt for Tata Sky once our current subscription ends as the issue is not just of money but commitment to the subscribers.


Airtel Digital TV is not interested in subscribers, not even in case of MDU where in case of our complex, there are 3 buildings. Never opt for Airtel Digital TV, even if you feel their initial offer to be lucrative.


** Btw, Airtel DTH said that my account is not valid even for cash back offer during which I had taken the connection. Infact, they say there was no such scheme despite I having the brochures for the same. Ridiculous.

Sir,
my monthly rental of Airtel digitel tv is Rs. 250
i am having a problem my registered mobile no. is 9928896359
and Customer id is 3000523432 .
Someone from other mobile is adding channels to my pack .
i had talked to customer care and they said there is no solution to it .
i want to get rid of this solution as within a week 3 times some additional channels are being added to my pack
and though some amount is being deducted .
I cant recharge mt tv weekly as am not earning .
Please do help me in this problem.
Or take an strict action against the person who is adding these channels
And i also want that channels should be add only via my subscribed mobile no. 992889639
else do not add anythng if any other addition is done through any other mobile.

Shashank

Dear Shashank,

This is to inform you that your concern listed 27 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

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Dear Sir/Madam,


This is to inform you that on 1st May I Have done a recharge of rs. 50 in my customer id :- 3001451082, But its till the ammount not credited in my account trans ID:-57560581
request you to kindly look in this matter and do the needful as soon as possible.

order id: R44512102512
transaction id: 57560581
subscriber id recharged: 3001451082
operator: AIRTELDTH
circle: india

This is to inform you that on 1st May 2012 I Have done a recharge of rs. 50 in my customer id :- 3001451082, But its till the ammount not credited in my account trans ID:-57560581
request you to kindly look in this matter and do the needful as soon as possible.

order id: R44512102512
transaction id: 57560581
subscriber id recharged: 3001451082
operator: AIRTELDTH
circle: india