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harrassment due to bad service of airtel DTH

This is a discussion on harrassment due to bad service of airtel DTH within the Direct To Home (DTH) forums, part of the Other Services category; I had applied for new connection of airtel DTH service on 28th of july...connection was committed within 24 hours...i also ...

  1. 08-02-2011, 04:45 PM #1
    berirakesh
    berirakesh is offline Junior Member
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    Thumbs down harrassment due to bad service of airtel DTH

    I had applied for new connection of airtel DTH service on 28th of july...connection was committed within 24 hours...i also deposited payment in cash on the same day.. since then i have called many times but no one turned up rather i received many calls for confirmation of my residential address...today its 2nd of august and still no connection...now i want my money back wihot any further delay ans airtel is not providing me the way to get it back...please reply me as soon as possible...
    thanks, Rakesh Beri
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  2. 08-05-2011, 07:32 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Rakesh Beri,

    This is to inform you that your concern listed on 2 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 10-14-2011, 12:27 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Rakesh Beri,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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