Dear Sir
Myself Ramesh Akkireddy, “Customer Id-3001351072” recently on 28/08/09 purchased a Airtel Recharge voucher of Rs.500/- “Sr.no-2090830500245730”in Raigarh (CG) when I tried to recharge it thru SMS I got reurn SMS saying that “NO DEFAULT CONFIRGURED” next I tried to recharge thru IVR & same problem repeated saying that “VOUCHER U R USING FOR CURRENT TRANSACTION IS INVALID”.& Lastly tried to recharge thru Online ,there also my problem was not resolved.I repeatedly did above transaction for near about 30-35 & called on to costumer care near about 22 times.
When I called to customer care ever time they used to give me reference numbers,& evenly I used to get SMS that “YOUR PROBLEM HAS BEEN RESOLVED”,& when I tried to recharge still the same problem continued,finally I talked to a Team Leader he told me that your Voucher is valid as on date,u pls return this voucher to the dealer where It was purchased.when Iwent to the dealer ,he refused to take it back.The dealer mob:09425250831,07762223831 (Mr.Balvinder Singh - Punjab Electronics)-Raigarh (CG).
Dear sir please consider it as serious & solve my problem at the earliest
Thanking you
Ramesh akkireddy
Mob:09926657741,09691603282.

Dear All,

Regarding your complaints you just have to send a complaint letter to the Head Office of the Co. to get any solution on Company level.

I am airtel digital tv user from last 3 months; my customer ID is 3001265594.
I am facing strange problem from last two days. I am getting the massage on tv screen that my card is not valid and error no.6.
I have been contacting on your toll free no. for complaint (no.1444496) of the same from two days but nothing besides the normal trouble shooting exercise; and my daily deduction is also going on.
Till now not single call from your side.
Now some questions arrases in my mind:
Is this the quality of your service?
Why should I use your service further? Justify.
And who will responsible for spoiled weekend of my family?
Hopping positive response from your side soon.

Dr. Prashant Patil
Dharam peth, Nagpur.
prashant58@gmail.com
mob: 9881130696

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Mohsin Khan
Airtel Customer Service Team

Hi,

I am Kannan Raghupathy. I live in KK Nagar, Chennai Area. I have applied for the Airtel DTH connection along with Airtel Broadband (Internet Connection) on 7th December 2009. I gave all the supporting documents on the dame day including the ICICI Bank Cheque in the name of Bharti Airtel Ltd (Rs. 1000.00, Cheque No 050271 ) and Bharti Telemedia (Rs.999.00, Cheque No 050272).

I got my Broadband connection after following them for more than 8 days. But I am yet to get my Airtel DTH connection (Digital TV) and its been more than 20 days since my Cheque got cleared. When I called the Airtel Associate, I am not getting a proper response and they are also not ready to communicate anything to me. I called them each every day to get my DTH connection but still no luck. I have made two complaints (First one on 24th December '09 and the second one on 26th December '09) to the Airtel DTH customer care number and gave all my details. They said, they will get back to me regarding this in 24 hours and still they haven't get back to me. And one more thing is they are not giving any complaint number also since I am not a registered customer with them (That's the reason I got from customer care people).

The first complaint I made with the Supervisor named Praveen and the second complaint I made with the Supervisor named Sri Hari. Both of them got all my information like my door number, cheque details and the Airtel Associate details.

The guy who took the application from me is not picking up my calls. The associate details are as follows:
Moon Kiran Tele-Tech,
6/32, Hindu Prachara Sabha Street,
F.No.D-3, Anand Shri Appts,
T.Nagar, Chennai - 600017.

The last response I got from those people was, my Cheque is cleared from my account but it is not reflecting in their CitiBank Account. How come? I have been talking to a guy called Moorthy (+91 98942 51158) for last 4 days who is working for Airtel and he is the one who gave me this kind of response and yesterday he said that, he will make a complaint on behalf of me to the Airtel DTH and get the complaint number. He hasn't get back to me yet.

I don't know what to do in regard. Is this the way Airtel treat customers?

I would like someone to take severe action on the above mentioned associate as well as on the Airtel people. I am totally frustrated and exhausted after calling them each and every day with no result.

I am attaching my mini ICICI bank statement where you can see the Airtel Transaction for the above mentioned Cheque numbers.

Please do the needful ASAP.

Thanking in you in advance.

Regards,

Kannan Raghupathy
+91 9884623554
+91 9962023554

Hi,
I've purchased Rs.999/- offer for post paid mobile users. I transacted over the IVR for the said amount and got a Transaction id. This happened on 28th Dec 2009. However until today i haven't received my customer id, neither did they install the unit in my premises. I've used multitude of services, this byfar is the worst service ever that i'm trying to attempt. I'm a post paid subscriber for the past 7 years and this is what i get for the loyalty. I pity those folks whoz trying for Airtel DTH coz if the service is this bad even before we receive it, then i can only dream of a good service once i have DTH. Until today i've made numerous calls to their customer service to no avail, speaking with 3 supervisors. Also escalated the same to the nodal officer to no avail yet. Can anyone suggest me a different route to get this resolved, probably how to get a refund for the money i paid?

Prasath
+91-9845505553 .
Bangalore.

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Vinay chugh
Airtel Customer Service Team

i'm unable to recharge in airtel dth with the following cust.id:3006015676 given to me over phone from the call center(12150).. how to activate my set-top box? mobile.no:9840590270

Dear Akbar ,

This is to inform you that your concern listed 11 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear akbarali ,

This is to inform that your concern listed on 11 Nov. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Sir

I was a Dish TV customer last 5 years . Expected better service I have switched over to Airtel DTH and now I am feeling tht I made a mistake ?

Airtel DTH connection installation done on 10/1/11 with DVR. Last one month few channels are not getting due to Dish misalignment

Several times (last 3 weeks) continuously complaining to your customer care office request no given as 6865002 and they had given contact phone no: chennai technician also as 9677097948

Last 3 weeks everyday I was calling this person, he never attended my call. This is wasting my time and giving so much irritation also
I never expected such a poor service from Airtel

My company 6 nos mobile, Lan no: all are in Airtel. I am disappointed now hence if you are not taking any action on my complaint I will switch over to some oher DTH and I will tell all known friends that Airtel giving very poor service……………………… ?????

Looking forward to hear from you

Best Regards,

Suresh Baboo C.K

Dear Suresh ,

This is to inform you that your concern listed on 15 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Suresh Baboo C.K ,

We would like to inform you that your concern listed 15 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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i have relocate dto chennai and i made numoros calls to airtel for fixing the dish tv.but so far nobody has come

Originally Posted by Unregistered

I am having Airtel DTH connection.
My Customer Id is 3000642764.
Contact no is 9871795963.

on 25th July 2009 i have booked an order for Relocation of my DTH, That
reinstallation of the DTH at my new home is done on the very next day
i.e. 26th July.

On the very next day (i.e. 27th July)i have tried to change the package
for my connection, but Customer care Executive told me that my
earlier Order of Relocation is still showing pending status.So i was
told to wait for next 24 hours.

On the same day (27th July)from evening onwards my TV has started
showing me that There is no signal, So for it i tried calling Customer
care and they have made a complaint, ref no 880257, and told me that it
will be solved within next 48 hours(i.e. by 29th July). BUT THERE IS
NOTHING HAS HAPPENED TILL NOW.

On Tuesday (28th July) i have again tried calling customer care for
changing the package and once again i was told the same story by
executive that you Order for relocation is not updated yet so they cant
process the new Order.and They again made another complaint, ref no
881935,for this problem. and i was told that it will be resolved by
30th July.BUT THERE IS NOTHING HAS HAPPENED TILL NOW.

As still both of the complaints were yet to resolved i tried calling
customer care on the eve of 30th July, and they again came up with the
saying that it will be solved with in two days and made a new complain
again, ref no. 881935. and there is no progress at all

I am just fed up of listening the same answer again and again.Moreover i
have been deducted for Rs 10.15/- every day from my account balance and
i am not at all viewing the channels.

-Vivek Jindal