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Airtel DTH worst service

This is a discussion on Airtel DTH worst service within the Direct To Home (DTH) forums, part of the Other Services category; Customer ID 3005567260. I have removed HD TOP UP add on & added HD TOP UP PLUS. But though confirmed ...

  1. 07-28-2011, 05:24 AM #1
    tsrl
    tsrl is offline Junior Member
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    Angry Airtel DTH worst service

    Customer ID 3005567260. I have removed HD TOP UP add on & added HD TOP UP PLUS. But though confirmed by call center that it has been done; Nothing done actually. And double money are being deducted. Actually HD Plus is HD top up + extra channels. Also games has been activated without my information.

    Even after complaining to call center to rectify around 10 days back, same story is repeated. I want all my extra money deducted must be credited. Moreover customer care are just a bluff center, as they always said false things. Also I cannot do any modifications from my profile in the net.
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  2. 07-30-2011, 12:13 PM #2
    deepak.goel86
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    Angry Non-Installation for Airtel DTH

    On Saturday, 23rd July, 2011 i Ordered for new Airtel DTH for my office, I made payment Online, till today noone has came for installation, there is no number to call and ask them. i tried to book again again new connection online with new numbers so that i could get call from them and whe i tell them my issue, they just ask me to hold and call gets disconnected everytime. i i called many times to there customer care number "North Hub : 0124 4448080" many times they just assure me that within 24 hrs installation will be done, but of no use. i tried to send email on "digitalTV@airtel.in" too, i got reply once, one call from them again they assured me that they are forwarding my request to concern department but till today i'm waiting......and just waiting....
    i'm sending them email everyday but no reply from their side. i didn't expect this from Airtel.

    i requet you to please do something.

    Thanks & Regards
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  3. 08-03-2011, 03:28 PM #3
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    Airtel_Presence
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    Dear Customer (tsrl),

    This is to inform you that your concern listed on 28 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 08-03-2011, 04:48 PM #4
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    Airtel_Presence
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    Dear Deepak,

    This is to inform you that your concern listed on 30 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-04-2011, 07:02 PM #5
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    Airtel_Presence
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    Dear Customer (tsrl),

    This is to inform that your concern listed on 28 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 08-27-2011, 10:47 PM #6
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    Dear Customer (tsrl),

    We would like to inform you that your concern listed 28 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  7. 10-13-2011, 06:14 AM #7
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    Airtel_Presence
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    Dear Deepak,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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