Dear Sir,
My Customer ID is 34584731
Name - Kapil Goel
I am really annoying this type of service. I am using Videocon D2H (New Gold Sports Pack) services (4 month free) from 06/02/2011. I've two connection of videocon d2h. One installation on 06/02/2011 & second installation on 13/02/2011.
As a customer i want to know in videocon d2h site or any manual not mention about the extra cable charges paid by the customer for which i already speak to videocon d2h customer service at the time of installation.
Now from last night 18/05/2011 they stopped one connection d2h service & the another connection stopped from today evening. Today (19/05/2011) morning i talked to videocon d2h customer care executive (Nasrin) & Kanika (Team leader). They refuse to start the service as they said we cut it off the amount of extra cable charges from the deposit amount & this is not reversible.
As i believe, all installation terms & conditions are mentioned in site & manual but there is not mentioned about the extra cable charges will be deduct from the customer's deposit amount.
If extra cable charges is mentioned in manual & on site, i'll definately paid this amount otherwise i won't.
Take a strict & appropriate action against this type of services & ask them why they deactivated d2h services without any prior information.
They are doing nothing just harrasing & make fool all the customers. They are just spoiling the goodwill.

Pls. feel free to contact me.

Regards,
Kapil Goel
# 9818471113