Is there any Legal adviser from Bangalore who could help me on Consumer Court proceedings ?

I am totally unhappy with Airtel and Pai International service both are blaming each other and there is not resolution , As other people say in forums Airtel dont have Customer care, they are bunch of illiterate people

Hello

Please try contacting Nodal Officer and write an email to Trai

Dear Customer (3007788283),

This is to inform you that your concern listed 01 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

as happened earlier , yesterday again got call from +911146867900 ensuring my issues will be fixed before today morning :-) so far nothing happened

Got another call today, defining me as a "Existing Customer" so I can go for an upgrade to real new "HD DVR" which released recently, explained them I am not an "Existing Customer" and I do not want to go for an upgrade, instead I would like to have HD STB with or without DVR as mentioned before placing order. He said he will come back with available options within 24 hours

Dear Customer (3007788283),

This is to inform that your concern listed on 1 May 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Thanks for attention on this matter, Mr.Arun from your department assured me resolution by tomorrow, let us wait and see what happens

For who work towards resolution with Airtel_Presence my sincere advise,
you may get calls/comments from various persons at Airtel_Presence assuring resolution to your satisfaction with in various timelines,
if you are relaying on that you are wasting your time.
My experience
My issue resolution(explained above) was assured within 24 hours at first call by Mr. Arun(Guess he is from Airtel Corporate office I guess) from Airtel_Presence. I did not receive any followup call from him later, So I tried him on the number which he called me. Got him online, he told me my case is special case and will be providing decent resolution and he extended resolution time another 3 days which ended today. Didn't receive any update as usual, I tried him to reach 3 times which end up with a person who always ensured me a call back from Arun which never happened. Finally I got him on call after lot of hide and seek. He explained his “resolution” which is “just go for upgrade as existing customer” (why should I waste my time talking to this non-sense persons to get such an idiotic resolution hhaa ?).
Their resolution means
Amount I paid for DVR HD(as per their misleading information)2 weeks back : 3590
Real HD they relased only 2-3 days back, for that upgrade charge for Existing customer : 3990

Total cost for me : 7580
Very good offer for special case ahhhhhhh ? and Why should I go for Airtel after all these experience am I mad ?

as a person suggested in this thread I written to Airtel Nodal officer as well, he is also irresponsible I guess, he just sits with few people to call customer, these people call user and ask whether issue resolved or not(they don't even care or followup with customer, they just want to know whether issue closed or not). Till date I did not receive a single replay for my mail other than these non-sense calls

could anybody can help on contacting TRAI on email ? I have the evidences , which can prove Airtel DTH is cheating customers

Now I am thinking I should be careful before going for Airtel DTH so I could escape from the traps these people set

just search "airtel dth issues" in google you will be amazed to see how Airtel DTH is

Dear Customer (3007788283),

I would like to inform you that your concern listed 1 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Hello Airtel_Presence,

How do you know it is resolved ? I am the customer I am same situation as I was before. No resolution and I was wasting my time on your various calls and commitments, Please do not try to cheat others peoples in this forum, you are very good at misleading people and getting their money...

I would like to approach consumer court or TRAI person on this, is there anybody who can help on this please

Is there any step by step guide for approaching consumer court ?
How do I approach TRAI for this ? what is the procedure ?

Written an email to Airtel Appellate Authority today as next step, let me see what happens, if this wont help I can approach consumer forum I think, that's what I learned from various resources.

Airtel Appellate Authority is another time waste I think, they didn't even listened to my mail (or busy with dealing issues in pipeline ), NO ACTION till now... let me send a reminder today