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Callous Attitude of AIRTEL DTH after illegally tresspassing into my house

This is a discussion on Callous Attitude of AIRTEL DTH after illegally tresspassing into my house within the Direct To Home (DTH) forums, part of the Other Services category; On 25th March 2011, two persons from an agency called SABISU AIRTEL entered our premises one of the persons was ...

  1. #1
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    Default Callous Attitude of AIRTEL DTH after illegally tresspassing into my house

    On 25th March 2011, two persons from an agency called SABISU AIRTEL entered our premises one of the persons was carrying Mobile No 098408-89920.

    They told the security at the building premises that one of the tenants had asked them to install an airtel DTH Connection. They then proceeded directly to the terrace and were carrying out some survey there- ALL THIS WAS DONE WITHOUT THE PERMISSION OF ANY OF THE OFFICIALS OF THE BUILDING.

    Thereafter one of the persons, unauthorisedly and without my permission orally or in writing stepped on MY FIBRE GLASS ROOF. The roof gave way with a very loud sound and he then tried to run away. Had he fallen through the roof a very serious and possibly fatal accident would have occurred in the building.

    I along with other residents of the building nabbed him and after a lot of attempts we were able to speak to someone called JAI GANESH at AIRTEL DTH, who completely disowned the responsibility saying that we were not airtel DTH customers and he can only speak to AIRTEL DTH Customers and is not bothered about anything else. As we did not let go of the person from SABISU AIRTEL, their owner, who did not identify himself came on line (Mob- 9500063091) and promised to get the roof replaced. He then confirmed the same in writing in an e mail. However inspite of repeated follow up SABISU is not responding and they are saying they will NOT repair the roof as they do not have any manpower to do so!

    WE cannot get in touch with AIRTEL DTH as we cannot find any Contact Nos or e mail address for communication in any of their advertisements or websites. Prima facie it is apparent that AIRTEL DTH and its agents namely SABISU are taking the law in their own hands and have no regard for the consequences of their action. WE believe that they must be using the same high handedness and totally disregard for the law.

    WE spoke to one Mr Balamurugan at Sabisu after great effort, he tells us that there is nothing he can do as he is not from Chennai and further, he urges us to take legal action against the company as he says he will explain to the police that it was an “ACCIDENT” for which he is not responsible in any way- in other words, they will continue to send their ill equipped team with absolutely no concern for the safety of their crew or the innocent people they target!

    Yours Faithfully


    S Yogesh Gupta

    1/A3 Turnview Apartments
    16 Turnbulls Road
    Nandanam Ext
    Chennai- 600 035

    Tel- 098400 77444

  2. #2
    Airtel_Presence's Avatar
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    Dear Yogesh ,

    This is to inform you that your concern listed 25 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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    Dear Yogesh ,

    This is to inform you that your concern listed 25 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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    Dear Yogesh ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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