Complaint Regarding Relliance HD DVR Universal Remote
Dear Sir,

It is for your kind information that I using Reliance DTH Service under smart card no : - 200637176274. Recently I have upgradation simple setup box to HD DVR because of Universal Remote. But on the first day of installation I have not get benefit of universal remote. The engineer of not able to mapping the universal remote with sansui lcd. I have make lot's of call to customer care on number 180020019001. First of all they provide me some code. But All codes are not working. Then they told me our senior will contact you with in one day but i have not receive any call from reliance big tv. Again I make call to customer care. Than He told me that we have no more code you can ask for code to Sansui Dealer. I do the same thing i make call to dealer he lodge complaint number CHA0904110038 dated 12.04.11. And Engineer of Sansui LCD visit my home & he check every thing and say that there is not fault in sansui lcd or sansui remote. you get help from reliance customer care because other dth service provider like airtel, Tata sky are mapping universal remote by him self not by sansui or philips lcd providers.I have purchase HD DVR online against reciept No AMIP14291713 dt 10/3/2011.I am facing Lot's of harassment from reliance customer care & service.

Kindly help me.

Thanking you,

Kuldeepk Kumar
Mobile 9501080100

Dear Kuldeep ,

This is to inform you that your concern listed 22 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi Kuldeepk kumar,

Sorry to hear about your experience.We have forwarded your complaint to concerned authority, we will get back to you shortly.

Regards,
Reliance Digital TV Online Support Team
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Dear Kuldeepk Kumar,

We would like to inform you that your concern listed 22 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Sir,

I am still waiting for your reply. I have not get any call or other response from your side regarding big tv remote issue. I will go consumer court if i have not get any satisfied revert from u side.

Kuldeep Kumar
950101080100

Smart card No : - 200637176274 reliance big tv

Sir

I have not get any revert from your side regarding this issue. kindly cash back my money or resolve it asap.

Kuldeep kumar

9501080100
smart card no 200637176274 reliance big tv

I am totaly fedup with reliance big tv atitude & Service.

Originally Posted by Kuldeepkumr

Sir

I have not get any revert from your side regarding this issue. kindly cash back my money or resolve it asap.

Kuldeep kumar

9501080100
smart card no 200637176274 reliance big tv

Reliance service is too poor & Even customer care service much poor. They alway tried to make fool. This is not fair.

Kuldeep kumar
9501080100

Reliance Big tv Smart card no : - 200637176274

It's my request beware from such a fraud from Reliance Big TV.

Sir,

You forward my complaint to concern authority. Is that True ? Becuase No body contact me regarding this matter Or i have not get any solution for india bigges big tv dth company till now. On 26.04.11 you are repling my post but till now my complaint not forward to concern authority is that possible. don't try to make fool. if you will do same things with costumer than one day big tv become the past in india.

Originally Posted by RelianceBIGTVDTH

Hi Kuldeepk kumar,

Sorry to hear about your experience.We have forwarded your complaint to concerned authority, we will get back to you shortly.

Regards,
Reliance Digital TV Online Support Team
Your feedback is important for us. Keep posting!