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Airtel DTH Pathetic Customer Care

This is a discussion on Airtel DTH Pathetic Customer Care within the Direct To Home (DTH) forums, part of the Other Services category; Hi My customer id in Airtel DTH is 3000102689. We have been trying to get Airtel to change the Dish ...

  1. 04-21-2011, 12:22 PM #1
    vasanthkris
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    Default Airtel DTH Pathetic Customer Care

    Hi

    My customer id in Airtel DTH is 3000102689. We have been trying to get Airtel to change the Dish alignment to the new satellite SES7 to get the newly added channels. It has been almost one month since we raise couple of complaints with Airtel. Complain numbers are 5955606 and 6707414. No one even bother to call us back. Whenever I call customer care they say someone will resolve it in 24 hours. No one even call us. One guy said it will be resolved in 6 hours and will have some one call us back in one hour. But no one bothered to call us back. I'm deeply regretting for investing in Airtel Have two connect for which I pay 450 every month. Still no one to care. Very Sad.

    - vasanth
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  2. 04-22-2011, 06:07 PM #2
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    Airtel_Presence
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    Dear Vasanth ,

    This is to inform you that your concern listed 21st April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 04-23-2011, 02:38 PM #3
    vasanthkris
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    Could you please let me know when this will be resolved. No one contacted us so far
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  4. 04-26-2011, 07:09 PM #4
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    Airtel_Presence
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    Dear Vasanth ,

    This is to inform that your concern listed on 21 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 04-28-2011, 11:45 PM #5
    vasanthkris
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    Hi

    Could you please give me an estimation of how long it will take?

    --Vasanth
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  6. 05-04-2011, 11:45 PM #6
    vasanthkris
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    Airtel Presence

    Could you please respond on the status of the issue? or should I go ahead and throw the STB away?


    -Vasanth
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  7. 05-15-2011, 01:54 AM #7
    vasanthkris
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    Airtel Presence

    Any update on this? I just get call to check if the issue is resolved. But no one seems to going to resolve the issue

    -Vasanth
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  8. 05-26-2011, 06:21 AM #8
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    Airtel_Presence
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    Dear vasanth,

    We would like to inform you that your concern listed 21 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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