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Relocation not happening

This is a discussion on Relocation not happening within the Direct To Home (DTH) forums, part of the Other Services category; Hi, I am Mrinal Pandya, I have recently shifted from Noida(UP) to Bangalore, and had requested a relocation(reinstallation) request to ...

  1. #1
    Unregistered Guest

    Angry Relocation not happening

    Hi,

    I am Mrinal Pandya, I have recently shifted from Noida(UP) to Bangalore, and had requested a relocation(reinstallation) request to AirtelDTH customer care on 31st march, 2011.

    I was given 3rd Apr, 2011 as the installation date, which didn't happened. Then I again called up and got a new date of 5th Apr. 2011, as usual that also didn't happened.
    And since that date, I am calling you customer care repeated for my AirtelDTH reinstallation at my new place, last friday I called up again and got Nodal officer's email address as well as the Srikeshav Ent., bangalore's phone number(I was said that these people are responsible for my area). But Now it has been 3 days and I am calling these people 3-4 times daily and they are giving me new dates everyday.

    Below are details of my airtel DTH connection:
    Customer Name: Mrinal Pandya
    Customer ID : 3000375749
    Shifting from : Ghaziabad (UP)

    New Location : Kempapura, Yemalur mainroad, Marathalli, Bangalore, 5600037.

    I had already recharged my connection for 6 months and outof which I have not used your service for last 20 days.

    Thanks!

    Mrinal Pandya

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Mrinal ,

    This is to inform you that your concern listed 20 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Mrinal ,

    We would like to inform you that your concern listed 20 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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