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Airtel Digital TV not installating new connection

This is a discussion on Airtel Digital TV not installating new connection within the Direct To Home (DTH) forums, part of the Other Services category; My customer ID is 3007554996. I have booked a new Airtel DTH connection on 29th March 2011 and payed amount ...

  1. 04-16-2011, 11:13 PM #1
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    Default Airtel Digital TV not installating new connection

    My customer ID is 3007554996. I have booked a new Airtel DTH connection on 29th March 2011 and payed amount through the IVR from my CitiBank Credit card. The amount was deducted from my credit on the same day with the name of "Airtel DTH Navi Mumbai".

    However, the connection was not installed till date. I have tried to reach the customer care from 4th April 2011 but every time the call is being dropped by the customer care.

    I have made service request no. 6804446 dated 10-April-2011 for 'Disconnection' and refund of my deposit of Rs.4,350. The same is still pending.

    Thanks and Regards,
    -CL Rustagi
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  2. 04-17-2011, 04:58 PM #2
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    Dear CL Rustagi ,

    This is to inform you that your concern listed on 16 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 04-21-2011, 06:30 PM #3
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    Dear CL Rustagi,

    This is to inform you that your concern listed 16 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 05-13-2011, 02:00 AM #4
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    Dear CL Rustagi ,

    We would like to inform you that your concern listed 16 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 08-26-2011, 11:22 AM #5
    V_venkatpdy
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    Default Airtel Digital TV Installation not done even after 3 days-reg

    My Name is Venkatachalapathi from Chennai. I have booked the Airtel DTH connection through Website and the payment made via a my Netbanking account on 23-08-11(Cust ID: 3008650984). I was assured of an installation in 24-48hrs time, but the same is yet to happen.

    While I called up their Customer care I was provided mere a lip service(Call back will be arranged in 30 mins, 1 hr, it will be done today at any cost,etc).

    I have also written an email to digitaltv@airtel.in and got only an acknowledgement email not any concrete response.

    I deeply regert on my dicion to go with Airtel Digital TV.

    I request Airtel to process the cancellation request and provide me the refund immediately as I am very urgently in need of DTH connection

    Regards

    Venkat
    9894773500
    Last edited by V_venkatpdy; 08-26-2011 at 11:24 AM.
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  6. 08-31-2011, 07:11 AM #6
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    Dear Venkat,

    This is to inform you that your concern listed on 26 Aug. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 08-31-2011, 10:04 PM #7
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    Dear Venkat,

    This is to inform that your concern listed on 26 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 09-05-2011, 06:28 PM #8
    raviparekh027
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    Hi
    purchase Date : 31 -August -2011 6-7 P.M.
    Custormer ID - 3008709721


    Product : Digital HD


    Address : 159/2, Sector 3A, GAndhinagar 382010.

    Till now no installation is Done.
    You are about to do it in 24-48 Hours But no reply.

    I have Called Cutomer call many times and i got reply varies,
    1. out of Stock.
    2. You are not activated.
    3. I give you another no. to call on.
    4. Etc...


    Regards,
    Ravi Parekh
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  9. 09-08-2011, 05:37 PM #9
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    Dear Ravi ,

    This is to inform you that your concern listed 5 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  10. 09-10-2011, 03:06 AM #10
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    Dear Ravi Parekh ,

    We would like to inform you that your concern listed 05 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  11. 09-29-2011, 02:34 AM #11
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    Dear Venkat,

    We would like to inform you that your concern listed 26 Aug. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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