Dear Suresh ,

This is to inform you that your concern listed on 15 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Suresh Baboo C.K ,

We would like to inform you that your concern listed 15 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

I have just moved to Bangalore from Mumbai, and with recommendations I had got my airtel dish tv connection. I had the need of another set top box for which I had to constantly call your coustomer care centre endlessly, I did not want to make a card transaction, eventually I had to because of the lack of concern and the sheer pain of having to talk to annoying representatives who would not listen. Your service is certainly one that is regrettable beacsue once i got the next set top box and the person fixed it, i had no response from your end to make things ok, because it would not work. Quiet frankly, it is disappointing that such a large net work has such poor customer service. We are made to hold lines for almost 20 - 30 mins while your representatives say "sorry". We are in a professional world and as far as I see it this system needs a re boot and someone needs to take initiative to explain. I have been scrambling around for the relationship manager's number but,of course...! to no avail.

At this rate I do not even expect some one to view this and repond but it is worth the endless efforts I am putting in to make my family enjoy their transfer to bangalore.

I just spoke to Mayank who is the manager at the coustomer care reassuring me that things will be taken care off ... One only wishes that this time it is not a bag of false promises...

Regards,
Rajesh Dayama

Dear Rajesh ,

This is to inform you that your concern listed 10 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Rajesh Dayama ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

I am fed up with the Airtel DTH customer care.
They just refuse to do the re-installation of my DTH connection.
I spoke to the manager(Lokesh) yesterday and he said work will be done.
He gave me number of the enterprise in Whitefield. When I called that number he said that’s not my job.
Rubbish service quality. My DTH was de-installed 4 days and now nobody wants to come for re-installation. I went for Airtel DTH because of the Airtel brand name and that was the biggest mistake. Customer care is pathetic. They just put the call on hold for music and go to sleep. After 10-15 min calls drop automatically.

Account id: 3002244762
regards.

Dear Pankaj,

This is to inform you that your concern listed 18 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Pankaj,

I would like to inform you that your concern listed 18 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Sir,

I am your customer since last two year. recently, may i know what your charges for shifting dish? as your customer care cocern it is Rs 200, but your local market distrbutor charged it Rs 250, may know why extra charges?

Regards,
Baju
customer ID:3000863207

customer ID:3008776286


I'm having problems with airtel DTH. I'm getting a NO SIGNAL error. I'm unable to figure out what the problem is. Please send a technician.


customer ID:3008776286



Regards,
Rajaram
customer ID:3008776286

.................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................

Dear Rajaram,

This is to inform you that your concern listed on 7 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

Facebook - Airtel Presence | Facebook

Dear Rajaram,

We would like to inform you that your concern listed 07 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

i had applied for hd upgrade of my settop box. i had paid the money on 05/10/2011 to your executive who came to collect it from my office. he said that the settop box will be changed by the next day. after that as he didn't come i made 5 complaints on different occasions and everytime they promised that the men will come the next day. i get messages the next day saying that your work has been done. this is happening for the 6th time and hence i am writing you this mail.please look in2 the matter.

my customer id:3001211719

Name: Chandrasekhar reddy,


I have opted for ultra package before six months, in which i am suppose to view all main channels like pogo, star movies, Hbo etc; By the time of installation till now i am getting error code 4 when i keep these channels..I have called airtel customer care more than 10 times but the reply is same from all the people whom i have spoken. May be they have a same written format for every query.

Two of them visited my house to repair, but they couldn't.

Please help us..

Application number: 3007772975

Complaint number: 13236457