To add on to the earlier issue, now everytime I call, I never get to reach customer service rep at all. It auto disconnects every single time I try from my registered mobile number.
They look to have added my number to some sort of "block" registry that they maintain.

This sort of behaviour is UNACCEPTABLE. Cant understand how these people are allowed to be in business with such bad business practices.

Dear Sunil ,

This is to inform you that your concern listed 29 March 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Thanks. I was able to get through to customer service, got a complain number finally after 6 hrs of trying.
Contacted a local engineer with the complain number and he came and got it resolved.
You can consider this request closed.

I've the same problem. SM2...apparently, SM stands for Satellite Migration!!!

Now, the funny thing is, if Airtel knows that SM is going to happen, why can't they inform us first? This is not a one-off case. I have faced 2 problems with Airtel in the past. All were due to adhoc policy changes, like pricing, done without prior intimation.

Two weeks back, I had to complain 6 times to get their service engineer to chage my STB. And yes, Airtel does have a method of BLOCKING customers. Any customer who calls twice or more in a day, is BANNED from reaching customer care. So much for "Dil jo chahe, paas laye"!!!

So, please don't believe that they will resolve the problem fast. Sometimes, I feel I am dealing with ignorant idiots who do not know the spelling of customer!!

My friendly advice is - DO NOT BUY AIRTEL DTH

Thanks,
DG Mathew

[QUOTE=Airtel_Presence;113333]Dear Sunil ,

This is to inform you that your concern listed 29 March 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Dear DG Mathew,

This is to inform you that your concern listed 31 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Rakesh,

My customer ID is 3001046940. You can find out my RMN from the cust id.

My TV is not working for two days due to SM2. I have registered a complaint 6550434 and Mr. Ganesh in the escalation team told me that it will be rectified on a high priority basis.

But, no one will repair it before the world cup final (I am confident of the ineffecieny of the Airtel service engineering service team AARR services who take care of my area) Last time, when India was playing West Indies, the service engineer did not come after 6 complaints!!! Tomorrow is the world cup final, and therefore NO service engineer will come to rectify the problem. I am confident of it.

So, I want to tell you that tomorrow (2nd April) morning, I've requested a local dealer to install TATA SKY PLUS by 11:30 a.m. He has agreed to do it. I don't mind paying him Rs 4500. But I cannot take the pain of the poor service given by Airtel.

This is the 4th time that this has happened to me this financial year!!! When the customer service team guys says "we are sorry for the inconvenience", all I can say is "I am sorry for choosing Airtel DTH".

If you want to rectify your problem, do it fast. I want to watch the world cup finals tomorrow.

Thanks,
DG Mathew

Originally Posted by Airtel_Presence

Dear DG Mathew,

This is to inform you that your concern listed 31 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

your time is UP. i am throwing out the dish and the STB. I am installing tata sky plus.

You are pathetic. I will let the whole world know how you treat customers

horrible experience. Airtel is the worst. I can't watch the world cup finals because of you. Disgusting. You are cheats. Cheats and frauds.

Originally Posted by DGM

Dear Rakesh,

My customer ID is 3001046940. You can find out my RMN from the cust id.

My TV is not working for two days due to SM2. I have registered a complaint 6550434 and Mr. Ganesh in the escalation team told me that it will be rectified on a high priority basis.

But, no one will repair it before the world cup final (I am confident of the ineffecieny of the Airtel service engineering service team AARR services who take care of my area) Last time, when India was playing West Indies, the service engineer did not come after 6 complaints!!! Tomorrow is the world cup final, and therefore NO service engineer will come to rectify the problem. I am confident of it.

So, I want to tell you that tomorrow (2nd April) morning, I've requested a local dealer to install TATA SKY PLUS by 11:30 a.m. He has agreed to do it. I don't mind paying him Rs 4500. But I cannot take the pain of the poor service given by Airtel.

This is the 4th time that this has happened to me this financial year!!! When the customer service team guys says "we are sorry for the inconvenience", all I can say is "I am sorry for choosing Airtel DTH".

If you want to rectify your problem, do it fast. I want to watch the world cup finals tomorrow.

Thanks,
DG Mathew

Dear Sunil Harris ,

This is to inform you that your concern listed 29 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Sunil Harris ,

We would like to inform you that your concern listed 29 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear DG Mathew,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Customer ID : 3005750572
Name : Gautham VA

Like every on on this forum, i m getting his annoying SM2 Error code... If u cant resolve this issue on my installation and can show no chanel , then why the hell do you detect my balance from my account.
I advice ppl to not buy airtel DTH

Customer code: 3004499646

SM2 error since 'dish alignment' and software installation. Totally uselss call center, around 5 attempts has resulted in NOTHING.

Dear Gautham ,

This is to inform you that your concern listed on 10 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (3004499646),

This is to inform you that your concern listed on 10 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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