Dear Customer (Priyoneel ),

This is to inform you that your concern listed 16 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Tejinder Singh,,

We would like to inform you that your concern listed 2 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (marrie11),

This is to inform you that your concern listed 19 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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i have video problem issue error B001 from last three days.
the same issue i faced last 3 to 4 times in 1 yr.
abt 2 month before when i faced same problem i pay 100 rs to engineer that came.
this time when engineer (Mr. Mukesh, Mob No. 8511159423) came, after solving the problem when he ask for 100 rs, i told that for same problem (i.e. B001)
i already paid 3-4 times. so this time i will not pay. at that time i m in office. than he talked to me very rude manner i.e. u pay or not. i told him that i want to talk to u why the same problem is coming again and again so when i come back u pls meet me.
after this i m surprised that that fellow went to roof and again change the dir of antenna and create same video problem.


what ever is the problem either i m paying or not he should talk to me to some higher authority but he has no right to do the above mentioned. after the above thing i completely lost my faith on Airtel Dth. now i think that it is also possible that same problem is coming 3-4 times bcoz may be Airtel person after some time change the Dir of antenna.

after the above i complain a lot of places(customer care (comp no 12146032, nodel office gujarat contact no. 07940037114) for the above fellow but they giving no response to me. and i received one SMS that "ur service request has been resolved". what a surprise ....
i m going to change my connection but this is my kind request to take action against the above person.
This is the real picture of Airtel Engineers.

Dear Priyoneel ,

We would like to inform you that your concern listed 16 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (marrie11),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Keshav,

This is to inform you that your concern listed on 25 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Keshav,

We would like to inform you that your concern listed 25 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir,
For last 8days I am Getting Error Message Code SM2 and i Have Complaint 7times in 12150 and they say switch on ur Setup box for 30 minutes its will be ok .Then also Error not gone and then i complaint again in 12150 then they say me we have submit ur complaint, next day their will be a engineer visit to repair this problem But that bad engineer is not coming from 7days and not answering and when we call him he didnot pick up his mobile phone.After that we again complaint in 12150 but same answered and same engineer will be vist but no engineer visit us . WE trust very Well To Airtel But I not Thought That Airtel is Soo Bad So week In solving customers problems. We are we Dissapointed From This responce engineer is not coming still and we getting This Error From 24-31now also no engineer visit and we call 12150 same answers next day He will sure come But That bad,engineer is not coming at our home. Now what to Say to Airtel Service Like This To dissapoint The Customers. My Family Diwali is So Bad That we cant Watch TV Also From Last week and Please choose Good engineer to solve The Problems Please WE are Dissappointed

Dear Customer (AmeyPokale),

This is to inform you that your concern listed on 31 Oct. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (AmeyPokale),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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my name is Benson with ID number 3009638716... want to know why Airtel Dish TV fraud many people because the reason why i said this is i buy new Airtel dish TV on 24th December 2011 and the person sale the Airtel to me promise me that i will receive installation engineer in my home before 2days which is 26th December and in that two days i did not see any person on my home regarding the dish panel installation and i went back to the office on 27th and they told me that i should wait for another 2days which is 29th December 2011 and i still have patience to them and that 29th i did not see any person again and i go back on 30th to the office again and i ask them to give me my money back because i did not need it again beside i want to use it for Xmas and they just disappoint me and the man told me that i should be not angry that 31st the engineer will come to my home for the installation and i still said OK and since then i saw the engineer on my home 2nd January 2012 and the engineer come with bike which his name is pankaji kumar mobile number 9285406072 and pankaji with his partner install the panel i ask them why the airtel is not showing even airtel show or any local station he told me that i should wait for 30 minutes i said OK' and 2hours nothing nothing in the tv i call airtel customer care and give complaint to one of them answer umesh and he told me that i should wait to him transfer me to install department i said OK' and i just on mobile for good 20 minute just listening to airtel product advertisement and another person attend me after 21 minutes and tell me to wait for more minutes like 15 minutes and i waited as he said i called again another person attend me i still give the same complaint to them and they told me be on call i agree to wait and after all the delays he told me to go back to the dealer i buy the airtel i still told my wife to go there because i called the dealer for good 20 times with my mobile and he is not attending my call and my wife go to the dealer office and they still call airtel customer care again with the dealer and they told my wife to send another engineer to me to check the problem but what makes me to have much crazy is i called the engineer mr pankaj kumar to notify him that panel he install in my house is not working and he told me that he is coming back and i called him again after 6pm and he told me that he is in traffic in my street i said ok and till now pankaj still in traffic and my airtel still not working till now also.

Dear Benson ,

This is to inform you that your concern listed on 03 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Benson ,

We would like to inform you that your concern listed 3 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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