Dear Lokesh,

This is to inform you that your concern listed 25 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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haiiii folks,

i had a veryyyyyyyyyyyyyy bad experience with Airtel DTH not only DTH iam useing their mobile connection,land line and internet even though they simply skip the customer quries.Some few days back i faced a problem in my DTH i called to their customer care 1800 102 8080 you peoples never trust me ,i tried some almost 20 times a day ill never get a line to contact them,by gods grace after several tries i got a appoinment (even u can easily get appoinment to meet our prime minster) to speak with their one of the customer care executive(useless executives) they asked so many questions before i placed my queiry(even the credit card banks never ask such questions,i hope in future they will ask us when u went for a loo and when u took bath) after a long hold they asked my quires ,i said my problem that my DTH is not working properly like i can view only some 10 channels(for your information iam paying 285 per month) for that one of their customer care excutive said recently we lanched one satilite coz of that you facing this kind of problem it will be rectified automatically,i said ok .i raised the complaint on thrusday 24th march 2011 after noon 3 0 clock .But till friday eveing i faced the same problem again i start tried to contact their customer care after my 25 th try one executive(useless executive) attened my cal i said the same thing and i shouted why you peoples are not responding for my quries ,he simply hungup the call ,again i tried all the peoples huging up the cals just like that,i got pissed off.These useless executive least bother to answer my quires(i hope some airtel senior persons will look in to this forum for their information iam provideing here my customer id :3005678489,if you have the access you can listen the recorded voice) Finnaly on satrauday i got a message from airtel we r sending our executive to ur location to resolve the problem and they gave one mobile number of nearest rude and bloody distributer 9500063091 he never picks the call finally he picked the cal on sunday morning and he is telling we will send our executive shortly,i waited till 12 noon againg i called after some 10 tries he picked the call and shouting at me and he is telling we cant do the service now its possible only on tuesday if you wish you can go and give complaint on me with any of the airtel head office(i think Airtel is giveing delearship only to the gunda"s) Being we are working peoples we will get a chance to see the T.v only on sundays but these peoples ruined my wholeday happiness.

may be some peoples or Airtel Staffs will think that he is a useless guy spending time on this and writeing this forum,even iam a cool guy and i will take all the matters very casualy but they make me to write like this and wastinng my precious time.Iam writeing this not to spoil their business atleast others get good service in future.Atlast i called up one of their executive who installed the DTH he came and rectified the problem and he charge me Rs300 for that,i asked him why you are charging more for this 5 mins work he told me that iam working on sundays and specia;y for you coz of that iam charging this much.He he he he i dono how to react.

HEY AIRTEL DONT GIVE ADVERTISEMENT THAT YOU ARE THE LEADING PEOPLES IN TELECOMUNICATION AND IN DTH.
FIRST TEACH YOUR CUSTOMER CARE HOW TO SOLVE CUSTOMER QUIRES AND HOW TO TALK WITH THE VALUABLE CUSTOMERS.

REGARDS
KAMAL.C SUGUNARAJ

haiiii friends

i had a veryyyyyyyyyyyyyy bad experience with Airtel DTH not only DTH iam useing their mobile connection,land line and internet even though they simply skip the customer quries.Some few days back i faced a problem in my DTH i called to their customer care 1800 102 8080 you peoples never trust me ,i tried some almost 20 times a day ill never get a line to contact them,by gods grace after several tries i got a appoinment (even u can easily get appoinment to meet our prime minster) to speak with their one of the customer care executive(useless executives) they asked so many questions before i placed my queiry(even the credit card banks never ask such questions,i hope in future they will ask us when u went for a loo and when u took bath) after a long hold they asked my quires ,i said my problem that my DTH is not working properly like i can view only some 10 channels(for your information iam paying 285 per month) for that one of their customer care excutive said recently we lanched one satilite coz of that you facing this kind of problem it will be rectified automatically,i said ok .i raised the complaint on thrusday 24th march 2011 after noon 3 0 clock .But till friday eveing i faced the same problem again i start tried to contact their customer care after my 25 th try one executive(useless executive) attened my cal i said the same thing and i shouted why you peoples are not responding for my quries ,he simply hungup the call ,again i tried all the peoples huging up the cals just like that,i got pissed off.These useless executive least bother to answer my quires(i hope some airtel senior persons will look in to this forum for their information iam provideing here my customer id :3005678489,if you have the access you can listen the recorded voice) Finnaly on satrauday i got a message from airtel we r sending our executive to ur location to resolve the problem and they gave one mobile number of nearest rude and bloody distributer 9500063091 he never picks the call finally he picked the cal on sunday morning and he is telling we will send our executive shortly,i waited till 12 noon againg i called after some 10 tries he picked the call and shouting at me and he is telling we cant do the service now its possible only on tuesday if you wish you can go and give complaint on me with any of the airtel head office(i think Airtel is giveing delearship only to the gunda"s) Being we are working peoples we will get a chance to see the T.v only on sundays but these peoples ruined my wholeday happiness.

may be some peoples or Airtel Staffs will think that he is a useless guy spending time on this and writeing this forum,even iam a cool guy and i will take all the matters very casualy but they make me to write like this and wastinng my precious time.Iam writeing this not to spoil their business atleast others get good service in future.Atlast i called up one of their executive who installed the DTH he came and rectified the problem and he charge me Rs300 for that,i asked him why you are charging more for this 5 mins work he told me that iam working on sundays and specia;y for you coz of that iam charging this much.He he he he i dono how to react.

HEY AIRTEL DONT GIVE ADVERTISEMENT THAT YOU ARE THE LEADING PEOPLES IN TELECOMUNICATION AND IN DTH.
FIRST TEACH YOUR CUSTOMER CARE HOW TO SOLVE CUSTOMER QUIRES AND HOW TO TALK WITH THE VALUABLE CUSTOMERS.

REGARDS
KAMAL.C SUGUNARAJ

Dear KAMAL,

This is to inform you that your concern listed 27 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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In this case legal direction are required by appropriate authorities to solve your this problem along with compensation for your unnecessary harassment.

In case if anyone here need any legal help you can contact us (via below email) by writing your problem on

advocate2help@gmail.com

we are ready to help you..

Dear KAMAL.C SUGUNARAJ ,

This is to inform you that your concern listed 27 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Lokesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear KAMAL.C SUGUNARAJ ,

We would like to inform you that your concern listed 27 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
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