+ Submit Your Complaint
Page 2 of 2 FirstFirst 12
Results 16 to 24 of 24

Airtel dth tv complaint

This is a discussion on Airtel dth tv complaint within the Direct To Home (DTH) forums, part of the Other Services category; Dear Airtel Presence, I really regret to say that Airtel presence is showing their absence very much. My cable service ...

  1. 12-11-2011, 04:10 PM #16
    vivek.251285 Guest

    Angry Customer ID 3009526076

    Dear Airtel Presence,
    I really regret to say that Airtel presence is showing their absence very much. My cable service provider was the best who thinks customer is God and attends to the issues or problems any time we call him.
    Before writing my query I hope atleast you go through my below problem.
    I got my Airtel DTH on 8th of December and my customer ID is 3009526076. Till now from the day one facing problem. My first image on Airtel DTH was broken.

    I just wanted to activate 3 channels (for now which i feel its becoming impossible to make follow ups)

    1) Neo Pack( neo cricket and neo sports) which is already a part of south ultra which is not activated
    2) Udaya comedy (Recharged for 200 rs to activate the channels I require)
    I had called the customer care for 4 times and your representatives told that they have done some refresh in my account and the channels will be activated in half an hour(as per your IVR its 45 mins).
    I waited for almost a day channels were not activated. Then I thought of dropping online complaint and I was searching for the review on Airtel DTH, it was very sad to see that all the reviews I saw on Airtel DTH was negative.
    For the 4th time when I called I got a complaint number 14463878 and I had been told that it will be resolved by 11:30am (12/12/11).
    I don’t know should I come to a conclusion that I won’t get any solution after so many numbers of bad reviews( Negative feed backs by customers suggesting not to go for Airtel DTH) on many websites. And customers saying that even after calling for 100 times they haven’t got any response or solution (mine is after all 4 calls)
    And I don’t know whether to continue airtel dth or not.

    May be for the next month what if I face the issue again? We all customers expect because we pay that amount for which even we the customers have to work and struggle.
    I once again regret to say that the service provided by the airtel DTH ( service providers ) is pathetic and also would like to say that I am not the only one facing this problem , I am one among thousand customers who are suffering with one or the other problem with your airtel dth service.
    Hope you people get back to me with a solution at the earliest.

    For any further queries I will be reachable at +919980666349 or mail me at vivek.251285@gmail.com
    Regards,
    Vivek M
    Bangalore-560062
    (+919980666349)
    Submit Complaint.. Submit Complaint..
  2. 12-15-2011, 09:58 PM #17
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,809

    Default

    Dear Vivek M,

    This is to inform you that your concern listed on 11 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  3. 12-16-2011, 04:33 PM #18
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,809

    Default

    Dear Vivek M,

    We would like to inform you that your concern listed 11 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  4. 12-16-2011, 04:52 PM #19
    marylene
    marylene is offline Junior Member
    Join Date
    Dec 2011
    Posts
    1

    Default

    i have been using an airtel prepaid card for sumtym nw. i have not been in india for sumtym now n so have nt rechrgd ma fone fr the last five months.yestrdy it showed sim registration failed.however i wnt to continue ds same number is der ne way i cn reactivate it?wil rechrgn nw help?n hw oftn do i hw to rechrg to keep da sim active ppls.presently im nt in india so cn i do nethn frm here.pls reply asap
    Submit Complaint.. Submit Complaint..
  5. 12-18-2011, 03:07 PM #20
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,809

    Default

    Dear Customer (marylene),

    This is to inform you that your concern listed on16 Dec 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  6. 05-18-2012, 05:05 PM #21
    shyam.vyas
    shyam.vyas is offline Junior Member
    Join Date
    May 2012
    Posts
    1

    Question My Airtel DTH is not working since 15 days

    My customer ID is 3008934032.I have lodged 5 complains with Airtel DTH customer care in last 15 days but still my issue is intact. Everytime engineer come and check and return without fixing. Interestingly when I call customer care they replied saying that the I was not reachable. Everytime they come up with a new excuse. The last one was they replaced my STB and said it will get activated in next 3 hours. but still it hasn't after 50 hours.
    I have also emailed to Nodal officer and AIRTEL PRESENCE regarding this but still did not get any resolution.Below mentioned are complain numbers which I made.

    18792801
    18448685
    18563172
    18615446
    18681341
    Submit Complaint.. Submit Complaint..
  7. 05-20-2012, 02:56 PM #22
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,809

    Default

    Dear Shyam,

    This is to inform you that your concern listed 18 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  8. 05-23-2012, 10:35 PM #23
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,809

    Default

    Dear Shyam,

    This is to inform that your concern listed on 18 May 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  9. 05-25-2012, 05:23 PM #24
    Unregistered Guest

    Default Poor customer service

    My customer id 3008773854 , even after several days of my complain, till now now the problem has not been solved,
    i tied of calling now, this is my last month of airtel.
    Heights of poor service.
    Submit Complaint.. Submit Complaint..
+ Submit Your Complaint
Page 2 of 2 FirstFirst 12
« Careless Service for Airtel DTH and charges for services | Complaint against Sun Direct »

Similar Threads

  1. AIRTEL BROADBAND CANCELLATION COMPLAINT--airtel keeps it pending for ages.
    By skhattar11 in forum Product And Services
    Replies: 4
    Last Post: 05-25-2012, 09:40 PM
  2. Airtel Prepaid : complaint againest airtel to activate the value added services
    By sidharthsisodia in forum Mobile Services
    Replies: 49
    Last Post: 05-25-2012, 02:17 PM
  3. Mnp rejected by airtel due to non applicale reason (see the complaint field to airtel
    By G ARULPRAKASAM in forum Mobile Services
    Replies: 19
    Last Post: 02-16-2012, 08:42 AM
  4. Mnp rejected by airtel due to non applicale reason (see the complaint field to airtel
    By ARULPRAKASAM in forum Product And Services
    Replies: 0
    Last Post: 02-18-2011, 04:14 PM
  5. Complaint against Airtel
    By Karuna in forum Mobile Services
    Replies: 7
    Last Post: 03-05-2010, 02:50 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules