Dear Ganapathy ,

This is to inform you that your concern listed 19 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Ganapathy Srinivasan.V. ,

We would like to inform you that your concern listed 19 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Sir,

My Airtel DTH is not working since 13th of May. I logged a problem ticket with Airtel customer care on 13th May itself. Till today i had been doing regular followups and escalations, but the the problem is still not resolved. I feel that that thick skinned service support of Airtel DTH is really bothered to address customer complaints. They just write pre drafted mails to customer with "NO ACTIONS".
I have escalated the issue to their Nodal office, their airtelpresence email ID, but no action was taken. Only some or the other stories or false assurance was given, which was never fulfilled.

They customer care always put me on hold for 10-20 minutes while transferring my call to their seniors and always disconnected the call after this. Somehow after trying for 2 Hrs i managed to reach their senior to speak on my issues pending since 4 days, they said the PIN code was wrongly mentioned by me in my address and hence the services could not be given.

Whereas i have been using the same PIN from last 4 years and all my mails and posts reach my house in time. Infact the last time when Airtel team came for fixing the DTH problem in month of April, they also had the same PIN code.

Just to hid their ineffeciency and no action been taken, they are makeing an excuse of PIN code now.
Anyways, now have finally placed a disconnection request with them yesterday night.
They have told me to refund the amount in my account and collect the dish and STB. I finally want to get rid of them and install a reliable stuff like Tata Sky. People say Tata may not have good quality, but atleast there is an assurance that the services will be good.

The venture Airtel of Mr. Sunil Mittal Bharti is least bothered about customers and just busy in making good adds to attarct new customers forgetting to server the existing ones. Airtel brand is so sucking that i have changed my cell number to Vodafone last year, surrendred the Airtel Broad band last year and this year have surrendred the DTH as well.

Just a small message for new customers who are planning to buy the Airtel, pls be cautious. Value = Utility + Assurance.
They might provide your the best utility, but worst services and assurance to sustain the same.


Regards
SAM

Dear Sam,

This is to inform you that your concern listed 16 May 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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