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Refund for payment made towards DTH

This is a discussion on Refund for payment made towards DTH within the Direct To Home (DTH) forums, part of the Other Services category; I have made payment towards Airtel DTH and it is two weeks the service engineer has confirmed connection cannot be ...

  1. 03-17-2011, 09:36 PM #1
    Unregistered Guest

    Angry Refund for payment made towards DTH

    I have made payment towards Airtel DTH and it is two weeks the service engineer has confirmed connection cannot be estabilished but refund is not made. Spoke to 5 customer service officers and everyone disconnects the call instead of supporting the query.

    Pathetic service and disgusted being an airtel customer for 10+ years.
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  2. 03-19-2011, 03:01 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (Refund for payment ),

    This is to inform you that your concern listed 17 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 03-23-2011, 01:15 AM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (Refund for payment ),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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