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Airtel DTH connection - activation not happening even after 10 days of paying amount

This is a discussion on Airtel DTH connection - activation not happening even after 10 days of paying amount within the Direct To Home (DTH) forums, part of the Other Services category; I paid for new airtel digital tv (HD) connection on 28.02.2011 through their IVR. It was told to me that ...

  1. 03-09-2011, 06:35 PM #1
    shyam_maindan Guest

    Default Airtel DTH connection - activation not happening even after 10 days of paying amount

    I paid for new airtel digital tv (HD) connection on 28.02.2011 through their IVR. It was told to me that somebody will contact me the next day. No body called for 3 days. When I enquired, they said installation will be done within 72 hours. After 3 days again I called customer care. I would have called atleast 15 times to customer care. Each time one new person comes asks all the details and say that he will call within half an hour. That half an hour never came. I remember one name Mr.Tejas Rathod whom I talked out of a dozen people.

    Finally I contacted a local dealer and told the story. They delivered and installed after 4 days (on 08.03.2011) But they did not activate. When enquired they are asking for some scratch card which was not given to me (naturally because I paid through IVR.

    I would have called atleast 20 times after installation for activation. Each time they are assuring that the activation will be done after half an hour shamelessly. This continued for 3 days still activation not done.
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  2. 03-11-2011, 05:39 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Shyam,

    This is to inform you that your concern listed 09 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. 03-15-2011, 12:02 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Shyam,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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