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Airtel DTH, Airtel Digital TV - Relocation Reinstallation Concealed Wiring

This is a discussion on Airtel DTH, Airtel Digital TV - Relocation Reinstallation Concealed Wiring within the Direct To Home (DTH) forums, part of the Other Services category; Sir, I was a happy customer of Airtel (customer Id-3002736963)which is why i renewed my by subsceription for 1 year ...

  1. 03-04-2011, 11:33 AM #1
    catchkalidas
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    Default Airtel DTH, Airtel Digital TV - Relocation Reinstallation Concealed Wiring

    Sir,

    I was a happy customer of Airtel (customer Id-3002736963)which is why i renewed my by subsceription for 1 year and converted 3 of my mobile connections from vodafone to airtel the only reason being good customer service and support.

    But recently i relocated and i had made a simple request for re installation of my Airtel DTH connection, service request no 5421150 given on 15th feb for an appointment of 17th feb which was never attended. ok fine. I gave another request 5617021 on 26th feb for an appointment fixed for the same day. No one turned up. The next day a guy said he would viist by 2 pm and came at 6. To add to it he was the most misbehaved engineer(Ramesh), I have ever seen. He had come with a thought he would install the same in 5 mins and run away, but when he saw there is concealed wiring provision he started babling saying we dont do concealed wiring, i wont do it and its a waste of time, you talk to any airtle customer care, i dont care , we wont do if it is concealed thats it. and you do it on your own using your own engineer. then why am i paying airtel fro installation.

    I have a few questions on this points

    1) Airtel itself is advertising nowadays on providing concealed neat wiring from multi storied buildings. why so?

    2) I can understand if i ask you to do the complete concealed wiring which takes time but i already have an existing provision and there is a normal cable line inside it. It take 5 mins to remove the existing cable line and put in your airtel cable wires.

    3) If airtel says you can not provide concealed wiring does that mean all house who should buy a dth connection from airtel should look ugly with wires visible all around the house?

    To add to it the engineer is supported by what he says by the area manager his no being(9500063092) of mylaporem chennai.

    You customer care guys also seem to be unclear about concealed wiring can be done or not, which requires clarity from the senior level whch is why i am sending the mail.

    Please make it clear to all you airtel customer care executives, area manager, engineers
    1) There is a difference between doing a Concealed wiring provision and and connecting to an existing concealed wire provision.
    2) doing the provsion costs more which i can understand but connecting to an existing provision takes 5 mins and should be done by the engineer.

    Hoping & expecting a quick action on this to continue being a happy customer of airtel..

    Regards
    Kalidas Narayanan

    My new complaint has be closed Just to update Even the new complaint has been closed without even resolving by the area manager
    complaint no 5648374
    I have relaunched another complaint and hoping atleast now they resolve. i got a call sying someone will attend by 3 today butagain no one did bu the complaint got closed..

    the new complaint launched is 5670464.

    I am trying to reach the tamil nadu nadal office but unable as his no is always busy.

    ==========================

    I spoke a senior supervisor called , she said someone will come and do the needful but no one turned up till now 12.24 am on 4th march 2011
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  2. 03-08-2011, 01:30 PM #2
    catchkalidas
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    Default The problem still continues

    Reaching the Nodal officer and customer care no is a big pain, even i i get connected, the call gets dropped in between. so poor has become the customer service which was once thr best among the competitors. There is no way to complain and escalate it to a higher authority than the nodal officers no. I feel Tata had become a better customer service now. atleast they have an escalation level where onc ecan send a mail to the Sunit Batara, unlike airlte where one cant reach my ajay puri email by any means. to tell him what happening on the ground..
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  3. 03-08-2011, 01:36 PM #3
    catchkalidas
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    My last compalint was also closed without resolving. this being the eight complaint. the area managers, and engineers have made the compalint system mockery with closing complaint as and when they want without resolving it. my latest open compaint no 5777130 assigned to an engineer called Jagan in the same area manager who handles mylapore dth for airtel his no is 9500063091 who keep saying airtel had strictly told them not install via concealed wiring the airt DTH for existing custmers only. but fr new customers they are ready to do the multi storied concealed wiring at airttel's cost.
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  4. 03-10-2011, 03:45 PM #4
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    Dear Customer (catchkalidas),

    This is to inform you that your concern listed 04 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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    Last edited by Airtel_Presence; 03-10-2011 at 03:48 PM.
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  5. 03-12-2011, 01:08 AM #5
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    Dear Customer (catchkalidas),

    We would like to inform you that your concern listed 4 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  6. 03-12-2011, 05:12 PM #6
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    Default My airtel DTH service is not working from last 4 day

    Hi,

    My airtel DTH service is not working from 8th of march and till now non of your technical person had visited my place to look-in the problem.

    Also i am not getting proper support from your custmore care also.

    When i first time call to your CC regarding my issue after lestening my problem they told me that there is some issue with the setelite because of that my connection is not woring but later i found that airtel DTH is working fine in my negauber.

    Then i called again and this time they note my complaint and hold me that it will be fix by next day.

    But it is 4 day now but no technical person visited my home for this issue.

    Till now i called 6 time to CC but thay alwas give time by that it will resolved but it not hepping.

    I feeling helpless where to go to resolved this issue i can not disconnect it also because 1 month back only i did the recharged by 3000 rs.

    My mob no is +918088088801.
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  7. 03-14-2011, 05:01 PM #7
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    Dear Customer (8088088801),

    This is to inform you that your concern listed 12 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  8. 03-17-2011, 12:37 AM #8
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    Dear Customer (8088088801),

    This is to inform that your concern listed on 12 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  9. 03-20-2011, 03:00 AM #9
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    Dear Customer (8088088801),

    We would like to inform you that your concern listed 12 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  10. 04-07-2011, 12:27 PM #10
    Unregistered Guest

    Default Very poor service from Airtel customer care

    We had an Airtel DTH connection with customer ID 3000393364.We have recently relocated from Sanjay Nagar ,Bangalore to Koramangala.When we were still in the old premises we had requested for disconnection of DTH on 30 march 2011.Nobody turned up on that day.After moving into the new premises and a number calls made to customer care for relocation of DTH connection none has turned up from Airtel so far.We were forced to take new connection from another DTH provider because on inefficient service and poor customer care from Airtel.The standards have dropped after Airtel has changed.
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  11. 04-10-2011, 02:36 PM #11
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    Dear Customer(3000393364),

    This is to inform you that your concern listed on 07 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  12. 04-12-2011, 09:57 PM #12
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    Dear Customer(3000393364),

    I would like to inform you that your concern listed 7 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  13. 05-08-2012, 07:17 PM #13
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    Default No proper information and support for relocation

    Hi,
    I Moved to Pune from Bangalore, and raised a relocation request.
    I called to customer care for relocation, after spending one hour it was confirmed that engineer will remove the antenna from old location and Airtel will provide separate antenna to new location, as I am carrying only setop box not antenna. the request no for the same is 18509745.
    But when the engineer visited my place he asked to purchase the antenna.
    I explained him about the discussion over phone with customer support executive, but he didn't agree with that.
    and again I call to customer care then there was change in statement, the executive was singing the same song to buy new antenna.
    And later told me the some department is going to call me to resolve this issue.

    Can anyone help me resolve this confusion, if Airtel has taken antenna from old location then what is the problem in providing it to new location.
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  14. 05-11-2012, 11:33 AM #14
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    Dear Customer (18509745),

    This is to inform you that your concern listed 08 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  15. 05-16-2012, 01:35 AM #15
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    Dear Customer (18509745),

    We would like to inform you that your concern listed 08 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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