I lodged complaint with Tatasky as the set top bos was not working. The very next day, I received a text messaging stating the complaint number and the message had a date on which the issue would be taken care of. No one turned up on the date stated in the message and no one even cared to call me and atleast inform me that the complaint could not be attended to the next day. The next day when no one called , I called he service team number in the message and I was told that an engineer would be there that day. In the afternoon, a person came in and hd a look at the set top box and stated that the box was defective and that it has to be changed. However, the person who came in did not have the slightest of the idea that I was using a Tatasky+ connection and not the normal one. Joke: Service provider does not know the kind of service I am using. The person who came in told that he has got normal tatasky set top box and aclled his so called office to check if they have a Tatasky+ set top box to replace. He then told that they did not have a Tatasky+ set- top box in stock and that I would have to wait for 2-3 days. I waited and on the third day, I received another text stating that my complaint was pending and that will be resolved that day. Like the previous time, no one came and I had to call the next day. When I called the service team, the person on the call stated that the complain will be attended the next day as the set top box is now available. In the evening the same day, I received a call from a person who stated that they had the set top box and that he would be coming in the next day, in the morning to change the box. No one came and at 12 PM, I received a call from another person who stated that they do not have the tatasky+ set top box in stock and that I will have to wait another two days. I then called Tatasky helpline and did not get any help. I was told that after the services are restored, they would credit me for the days which I did not use the service. As kown, there is no escalation matrix which one can follow to escalate the complain. I am still waiting for some one to come and change the set top box.