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Airtel care ???executives !!! Refuse to upgrade my plan

This is a discussion on Airtel care ???executives !!! Refuse to upgrade my plan within the Direct To Home (DTH) forums, part of the Other Services category; AIRTEL CUSTOMERR CARE ???EXECUTIVES !!! REFUSE TO UPGRADE MY PLAN UP GRADING TO A HIGHER TARRIF PLAN WAS REFUSED BY ...

  1. #1
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    Default Airtel care ???executives !!! Refuse to upgrade my plan

    AIRTEL CUSTOMERR CARE ???EXECUTIVES !!! REFUSE TO UPGRADE MY PLAN

    UP GRADING TO A HIGHER TARRIF PLAN WAS REFUSED BY AIRTEL.
    tHEY ARE TAKING THEIR VIEWERS FOR RIDE.
    I HAVE SUBSCRIBED FOR SOUTH PACKAGE AND I AM MADE TO WATCH BENGALI,ORISSA,MARATHI,BIHARI,UP CHANNELS. THEY ARE NOT EVEN ALLOWING ME TO CANCELL MY SUBSCRIPTION FORGOING THE FREE WATCH TIME.. I TRIES TO SPEAK THEIR MANAGER WITH OUT MUCH SUCCESS EVEN AFTER DIALLING THEM FOR 11 TIMES
    THIS IS NOTHING BUT ROBBING THE CUSTOMERS

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer (Airtel care ),

    This is to inform you that your concern listed 05 Feb . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer (Airtel care ),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook

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