This is a discussion on Poor customer service from Airtel DTH within the Direct To Home (DTH) forums, part of the Other Services category; Hello, I called up airtel customer service on 09-Jan-2010 and purchased airtel dth HD along with south economy package for ...
Poor customer service from Airtel DTH Hello,
I called up airtel customer service on 09-Jan-2010 and purchased airtel dth HD along with south economy package for Rs.4765.I made my payment through IVRS.I told the customer service representative that i wanted to get the DTH installed on the same day itself, since I am staying alone and usually start early to office and come back by 7 o clock in the evening during weekdays.The customer service representative called the manager regarding this issue and assured me that an engineer would call back within half an hour after purchase. Only after this assurance I made my payment.But so far I have not received any call from installation team.
I expect a call from the installation team at the earliest so that I can get the exact date of installation and plan my schedule accordingly.Please look into this issue and help me in getting the DTH installed asap.
My customer ID is 3006743647 and transaction ID is 12807396.
Reagrds,
Sriram
Senior Member
Dear Sriram ,
This is to inform you that your concern listed 10 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear Customer (shoot2ram ),
This is to inform you that your concern listed 10 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear Sriram ,
I would like to inform you that your concern listed 10 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team
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