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Airtel doing fraud REVERSED TRANSACTION (RECHARGE)

This is a discussion on Airtel doing fraud REVERSED TRANSACTION (RECHARGE) within the Direct To Home (DTH) forums, part of the Other Services category; Hello . My name is Abhishek and my customer ID is 3000619632 . On 1st or 2nd of August 2010 ...

  1. 01-07-2011, 12:21 PM #1
    sunny_goku
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    Default Airtel doing fraud REVERSED TRANSACTION (RECHARGE)

    Hello . My name is Abhishek and my customer ID is 3000619632 . On 1st or 2nd of August 2010 i recharged my airtel digital tv account for Rs 1000 via an airtel dealer whose shop name is Vinod Electronics. then i subscribed to airtel 6 month advance rental plan which costs me Rs 864.. Now After 6 months i received a call from airtel saying that my account has been recharged by mistake by the dealer and he reversed the transaction so my account balance was transfered to the dealers mchek account. Now my account balance is negative RS -998.. I called the person who recharged my account and he saying that he didnt did that and he dont even know what mchek is. Than i called airtel and they also saying that i should contact the dealer . But the dealer is still refusing . Now please help me what should i do ? They even stopped my service.
    Here is the dealer name and contact no. Who recharged my account .
    Vinod Electronics (+919811851068)
    Thank you.
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  2. 01-07-2011, 12:32 PM #2
    sunny_goku
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    I even called Airtel customer care regarding this and they they even registered complaint of 'BALANCE DEDUCTION' and 'WRONG RESOLUTION' But still no solution..
    Service request reference no. is 4969480 and 4979040 . Please help me .
    Thanking you
    Abhishek.
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  3. 01-07-2011, 04:12 PM #3
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    Airtel_Presence
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    Dear Abhishek,

    This is to inform you that your concern listed 07 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
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  4. 01-08-2011, 05:20 PM #4
    sunny_goku
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    Quote Originally Posted by Airtel_Presence View Post
    Dear Abhishek,

    This is to inform you that your concern listed 07 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
    Dear Rakesh
    For further details Kindly contact me on +919818208408 .
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  5. 01-11-2011, 06:00 AM #5
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    Airtel_Presence
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    Dear Abhishek,

    I would like to inform you that your concern listed 7 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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