Kudos to Reliance's escalation. I got a reply from their escalation team AFTER A MONTH. If you have high hopes after sending an email to nodal officer, please forget about it. They just don't care. Proof below. Reliance should be ashamed to have an escalation point like this. One month for an email reply is not called "delay". It's called WORST CUSTOMER SERVICE and RELIANCE DOESN'T CARE FOR THEIR CUSTOMERS. I will never work for a company like this.
Everyone working for reliance should be really ashamed of themselves.


================================================== =====================
From: nodalofficer@bigtv.co.in [mailto:nodalofficer@bigtv.co.in]
Sent: Monday, November 29, 2010 4:02 AM
To: Ganesh S
Subject: Reference to your e-mail


Dear Customer,

Thank you for writing to us with regards to your complaint of Big TV services.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

If still problem persists, kindly write us back.

We apologize for the inconvenience caused to you and delay in reply.

Please visit our website for any further information.

It is always our endeavor to provide you with the best of services.

Nodal Officer
Big TV



Ganesh S <asmithaganesh@hotmail.com>
11/03/2010 12:42 PM To <nodalofficer@bigtv.co.in>

cc
Subject FW: Please cancel my service to end my frustration.






I haven’t heard from you for my email.


From: Ganesh S [mailto:asmithaganesh@hotmail.com]
Sent: Thursday, October 28, 2010 12:04 AM
To: 'nodalofficer@bigtv.co.in'
Subject: Please cancel my service to end my frustration.

smart card number: 200 790 873 250.

Enough is enough. I’m very frustrated with all the false promises, incapable, not punctual and
irresponsible attitude of Vivek Service Center in Chennai and my reliance contact Manikandan
for the past 3 weeks.

Please process immediate full refund of Rs. 4,999.00 and take back all of your equipment.

Thanks
Ganesh
94455 13130.