This is a discussion on Customer Service Apathy - Cust ID 3006249289 within the Direct To Home (DTH) forums, part of the Other Services category; Having paid an advance of 3000 on 20th of Nov 2010 for a new airtel connection, I was promised an ...
Customer Service Apathy - Cust ID 3006249289 Having paid an advance of 3000 on 20th of Nov 2010 for a new airtel connection, I was promised an installation the next day and we are now getting into 24th of Nov, no action has been initiated.
While after numerous calls to Airtel customer care and local authorities, I managed to get someone to come in for installation and as it turns out he did not have proper equipment to install the dish.
A clamp is required to fit the dish on the grill which I advised prior to the installation guy turning up, I am told it is out of stock and when the stocks are replenished in the next century, the installation will then take place after that only.
If the service cannot be delivered, request you to reverse the transaction and refund the amount paid by me in full by 26th of November 2010. Appalling services from Airtel - amazingly poor quality of Service or should I say No service.
Customer ID: 3006249289
Email: dhruvgupta82@yahoo.com
Senior Member
Dear Customer (3006249289),
This is to inform you that your concern listed 23 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear Customer (3006249289),
I would like to inform you that your concern listed 23 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team
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