Dear Customer, (9841626003)

This is to inform you that your concern listed 18 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer (9841626003),

This is to inform that your concern listed on 18 Nov. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Customer (9841626003),

I would like to inform you that your concern listed 18 Nov 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Airtel Digital TV,

I completely disappointed with the way you have been treating your customers. I have an airtel connection in my office and thus decided to get an airtel digital TV at home as well. I left my no. on your website and got a call from your sales dept. very quickly on Monday i.e. 5th December. The person who called me up promised me that the money would be collected from my house on 5th itself and the connection will be done by Tuesday. I did at the time ask him that if he cannot get the connection done by tomorrow i.e. 6th of Dec then I will not ahead with it, but I will then go ahead and take Tata Sky.

After his commitment I confirmed the connection. The person who came to collect the money also confirmed to me that the installation will be completed by Tuesday 6th Dec 6:00 PM.

I now get a call from your so called installation team from Mumbai 022 – 4130 4100 from a person called Suraj and he says the connection will be done on Thursday. I do not understand why you people commit to something that your company just cannot do. He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.

This is completely unprofessional, as you first collect the money even before installing the connection and if the customer wants to cancel as you people have not lived upto your commitment, the answer we get is that the money will take 1 week to be returned. This is completely pathetic.

It is now the 8th of December and i still do not have to connection installed. All i have is a customer Id 3009523692, the registered no. is 9560143134.

Please advise quickly and clearly on a resolution as I am sure the consumer court would really like to deal with issues like this where big companies are ready to cheat people and then give them problems.

Dear Customer (3009523692),

This is to inform you that your concern listed on 08 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (3009523692),

We would like to inform you that your concern listed 08 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook