Airtel Digital TV

**bajajta** · 11-12-2010, 02:11 PM

I have put a querry on the airtel digital TV website for DVR.
I received a call from Hari (mumbai) in this regard on 7-Nov-2010. I made a payment of 5490 through credit card using IVR system for second connection on my user ID 3000950991. I was promised that the new set top box will be delivered in 24 to 48 hrs.
I contacted customer care at 12150 several times to get the set top box or refund the money. My service requests 4406478 and 4413436 were closed without resolving the issue. I was told that the payment is not received by the airtel my order number is incorrect despite I have given the transaction details & bank authorisation ID.
Tarun Bajaj

**Airtel_Presence** · 11-12-2010, 03:51 PM

Dear Tarun ,

This is to inform you that your concern listed 12 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

**Airtel_Presence** · 11-18-2010, 01:55 PM

Dear Customer (3000950991)

This is to inform that your concern listed on 12 Nov. 2010 is been worked upon. We would require some more time to resolve your concern.
We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Nitesh
Airtel Customer Service Team

**Airtel_Presence** · 12-12-2010, 04:30 AM

Dear Tarun Bajaj,

I would like to inform you that your concern listed 12 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team