I have sun DTH connection having Smartcard Number: 41405966775.
I have registered a request (no.1-5081976360) on 8th April through customer care for installation of sun direct connection at new location. He assured me that the technician will come install it in 48 HOURS.
As nobody had turned up yet to attend this issue, I called up customer care then, they replied saying that I am not lifting the phone; hence they closed the request. But that day I have not got any single call from outside anywhere. I don’t understand without communicating with me how they can close the request.
Then they raised new request (no. 1-5118165821) and they said it will be resolved within 5 days. I have not got any single call from sun direct person till 3 days. Hence I called again to customer care and requested them to provide dealer contact number, but they refused to give me.
After 5 days, I have not got any single call. When I called customer care again, they said they are going to escalate the case and will be resolved in 24 hrs. And they provided three dealer numbers. When I call them they saying that they have no more service with Sun direct (why your executive is giving wrong information’s???).
The next day again I called; they said that the request got closed. But I have not got any single response from Sun direct
I don’t understand how they close the request without resolving it.
I am at my new home for last 20 days. It’s very much irritating.
This kind of service gives VERY POOR LIGHT on Sun DirecTV’s image !!!
Pls look into it immediately and resolve it as soon as possible.
Thanks and regards
Balaraju
Smart card no: 41405966775.
7676808466

I never requested to add IPL 2012 Addon Package Renewal, But it has been added and my amount Rs.35.60 has been deducted by sun direct. this is totally cheating... I had already added set max for one month. Then why should i add this add-on

Immediately reverse my amount to my account...

Raj
9841087870

This is with reference to my frequent complaint to SUN DTH customer care through Phone and through website. No action is initiated from SUIN direct which is not at all acceptable.

Ref My smart card No; 41051967411. It is not functioning properly since the last 25 days. I have compalined to toll free no. for about four times and lodged compalint through wesite three times.

Every time I have been promised to send their technicias to repair my set up box, but it neither happened nor any communication from them.

I never through such type of substandard service from indias leading dth service provider.

I am forced to approach the consumer rights cell for such an ignorance to customer's grievances.

Yours faithfully,

BENNY THOMAS
7702283489
9177317318

For the last 8 days I have no picture in sundirect. I have recharged my account in time.But the
"""COMPUTER"""" says that there is no money in my account. I have complained to the customer care
ant they found that I had recharged my account( OH GOD).But STILL I am not getting picture for the last
8 days . Whenever I call these irresponsible ................... they says " OUR TECHNICIAN WILL CALL BACK YOU WITHIN
24 HOURS" . I now understand that it is not 24 hours but it is 24 years.........................

At last , I take a decision
I threw away my SUN receiver AND DISH in a pond
and take a cable connection.

NOW, I am happy...
SUNDIRECT................GO TO HELL

dear sir, i lost my recharge card. where can i get a new card?

Once i done the recharge , the conformation message will come to my t.v . But, the channels wont work ...
Three times it happened !

Hi All,

If you have any complaint with sun direct, don't expect customer care support from sun direct and service also very poor.

They will provide starting pack with cheap price and no more support.

If you are calling their toll free always busy and you want to call landline number it will cost you more than one month subscripton charge.

please avoid sun direct

They don't have any professional manner.

I had a bad experience 3 times, so that i cancelled my connection.


Regards,
One of the customer.