Dear Sir/Madam,
I wish to inform you that I was approached by a sales representative representing the direct buisness associate of Relaince Big TV on 19 September 2010. He came from M/s APPCO Marketing (India) Pvt Ltd.

His Name is Mr Prem Kumar( Mobile:-9392262598) & he informed me the following:-

a) He told that Big TV is offering special price for special customers. The special customer should satisfies either of two case: Either he should be a reliance mobile customer for the past three years or else he should be having a cheque leaf ending with 10 or 31.
b) If the customer satifies either of these condition, he would receive reliance Big Tv connection worth Rs 5490 for just Rs 1575. In addition to that one would receive 3 month free gold pack subscription.
c) When asked to show the list of channels available, he said he dont have the list with him & that one would be receiving entire set of channels except Cartoon Network & HBO. d) In addition to that he told after 3 month one would need to pay just Rs 125 to get the entire list of channels.
e) He repetetively told us that we would receive more channels than Hathway(Which I was using earlier,charge just Rs100 & used to get most of the channels),by just paying Rs25extra.

Unfortunately, I had SBI Cheque leaf ending with 10 (I am repenting for it now!!!) & subscribed for reliance Big Tv. They installed the set of box within one week as mentioned & i was pretty happy with timely work done.

A day later when i opened Big Tv to find the list of channel they offer, to my surprise I was not getting the list of Sport & Music Channel( which the sales person promised would be more than what Hathway offers). When i browsed net i got to know that the set of box installed in my house was worth Rs 990 only & the gold Pack charge was Rs 248. It was a rude shock for me.

From that day onwards i started calling Mr Prem Kumar (Sale Person) who never bothered to lift my call & Big Tv Customer Care. Every time I make a to call the customer care, I need to explain my grievance two times. An operator would receive the call & then he would transfer the call to supervisor. The supervisor would in turn ask for 24-48 hr time to resolve the issue & later would close the issue with out even confirming from the customer.

I called customer care on 2 October & had a talk with Ms Lavanya. After listening to my complaints, she promised me that the issue would be resolved within 2 days. In addition to that she told "the sales person would call back with in 2 days & that they have lodged a complaint against APPCO for providing false information". My complain no is 138051090.

I didn't receive any call from them, so I called them on 4th Oct afternoon to know the status of my issue. They assured me that the complaint is in resolving state & would be done by next 24 hr. I waited patiently for there call to come & the issue to be resolved, to my surprise i got a message that the issue is closed on 6th Oct.

I called the customer care on 7th Oct & had a talk with Mr Naveen (Technical Dept Incharge). He assured me again that the issue would be resolved in 48 hr & an complaint has been logded against APPCO Sales Person. I was given a new complaint no :- 2000302938. Again no one turned up.

I called them today(10th Oct) morning & requested them to connect either to Ms Lavanya or Mr Naveen (to whom i have explained the issue). They didnt do it & in turn connected to Ms Anusha. She asked me to call at around 12 & that she would connect my call to Floor Manager. I called them up at 12:30 only to know that, Manager are in meeting( Every time i asked them to connect my call to manager,some or the other excuse would come). This Time I had a talk to Ms Naseem (Supervisor). She gave me a new complaint no :- 138551674 & told my issue would be resolved in next 24hr, which is most unlikly to occur.

I never dreamt that a company like Reliance, which is the icon of India makes money by providing false information. Big Tv AD states that "It's time to think Big" , but i am sorry to say there thoughts are very cheap.

May I request you to initiate action against Big TV and APPCO Marketing (India) Pvt Ltd, Hyderabad. at the earliest.

My Details:-

Sriram Venkatakrishnan
501, Laxmi Arcade,
Laxmi Ganga Enclave,
Pet Basheerabad,
Hyderabad:-500055
Ph:-9912550618
Email:-sriram.cmr@gmail.com

Smart Card No:-200801885772