:@ Dear Sir/Madam,
I dont known english so i write my complaint in roman .

My Name is Muhammad Arshad Ashrafi My ID is 3001653302 My Mobile no.+9198279-72214 Last Friday 10.10.09 ko maine Airtel Digital Tv Rs.1790 ka package (3month economy pack free subscription) purchase kiya tha aur same date ko 7:30pm ko installation bhi ho gaya tha lekin activate next day saturday ko 3:30pm ko kiya gaya lekin, daily 7:30pm ke baad Kuch Channel ko chod ke Baki ke channel nahi chalte (Screen Blank no Message)[/COLOR], Local Airtel Digital Tv Customer Care se contact karne par kaha jaata jiss technician ne lagaya hain usse baat karen, kabhi kaha jaata hai hum aapki complaint forward kar rahen hain, kabhi kahan jaata hai 1-2 hour mein aapse contact kiya jayega, Customer Care No. 18001028080 se contact per kahan jata hai ki TV ke Samne baith kar jab samasya ho tab contact karen, jab ye TV ke Samne baith kar Contact No. Dial kiya jaata hai to Computerized Voice me kaha jata hai kripya line me rahen aapki call hamare executive ko connect ki jaa rahi hai lekin 2-3 baar dial tone sunane ke baad phone automatically dissconnect ho jaata hai, iss tarah ke jhut daily sunna pardhta hai kripya kar ke meri samasya ka samadhan karen.


Thanks
Muhammad Arshad Ashrafi
Raipur (Chhattisgarh)

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Mohsin Khan
Airtel Customer Service Team

Airtel digital- poor and negligent care centre.
for the last more than five years i have been receiving unwanted messages and phone calls from AIRTEL DIGITAL TV for some som pal id no. 3000797721 of rewari.this does not relates to me.
the position has been explained to the company and its lazy and ? staff hundreds of time.
but they dame care but they are interested in talking more and more over phone ?????.
they are a big nuisance creator for me.
i will advise u all to refrain from such company and aware others in the matter.

Dear Customer (3000797721 ),

This is to inform you that your concern listed 04 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (3000797721 ),

This is to inform you that your concern listed 4 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (3000797721 ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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