I am facing service issue from Airtel Digital TV since I have purchased it.
Please read the following e-mail correspondace between me and Airtel Nodal Officer.
You will also agree with me tat Airtel Digital TV is full of fraud and cheaters.

Hi,

My SET TOP BOX issue is not resolved yet. Your service engineer visited my place done MASTER Reset of the SET TOP BOX; however it worked for 3-5days and again it is giving the same problem.
When I launched complaint on 29th June and ask for the replacement of SET TOP BOX you guys did not do it. You gave me the temporary solution. Now when my warranty period is expired on 4th July and still my SET TOP BOX issue is pending your telling me that solution for the SET TOP BOX issue is to replace it and I need to pay for the Set Top BOX. I have never such type of fraud and cheat company till date.

Now I am fed with Airtel Digital TV and I don't want to continue the service of Airtel. Regarding this matter I called your Customer Care and asked them for Disconnection of service. But your customer care service informed me that my connection will get disconnected however I will not get the refund of the deposit.

May I know what the reason is for this? Since I purchased Airtel Digital TV
1) I did not receive proper service from you;
2) Frequently SET TOP BOX issues was occurring;
3) you guys are not technically sound enough to solve the problem

Taking account of all this when I want to discontinue the service you’re any even not ready to refund my Deposit.

I want the answers to my question with immediate effect.

Regards,
Amit

--- On Sun, 7/11/10, DTH.NODALMH@Airtel.in <DTH.NODALMH@Airtel.in> wrote:


From: DTH.NODALMH@Airtel.in <DTH.NODALMH@Airtel.in>
Subject: Re:Airtel did it again. Customer Id:-3001052222
To: amitdeshpande2006@yahoo.com
Cc: dthnodal.mh@airtel.in
Date: Sunday, July 11, 2010, 2:08 PM



Dear Mr. Deshpande,

Thank you for writing to Airtel Digital TV.

This is with reference to the Nodal reference No. 71757340 regarding the Set top box issue and your experience with Contact Centre.

We deeply regret the unpleasant experience you had while connecting to call centre and apology for the same. We assure you that we are looking into the matter and taking all necessary action so that it does not get repeated in the future.
We would like to inform you that your complaint has been resolved and also confirmed with you on phone dated 11th July 2010. An amount of Rs. 99.70 has also been credited into your account on 11th July 2010 against the number of days when you did not view our services. Your current available balance is Rs. 179.84 with a daily burn rate of Rs. 9.97 as on 11th July 2010.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards
Nodal Officer
Airtel digital TV
PS: Incase you require any further assistance, please:
- Email us at dthnodal.mh@airtel.in
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)






amit d <amitdeshpande2006@yahoo.com>
07/08/2010 04:48 PM To dthnodal.mh@airtel.in
cc dthnodal.mh@airtel.in
Subject Airtel did it again. Customer Id:-3001052222

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

I am just fed up with your service.
I launched a complaint on 29th June 2010 and you send the technical engineer to my home on 6th July 2010.

Compliant no :- 3248775

May I know the reason of your “prompt” and efficient response?

By the way issues is not resolved yet.


regards,
Amit

--- On Thu, 3/4/10, dthnodal.mh@airtel.in <dthnodal.mh@airtel.in> wrote:

From: dthnodal.mh@airtel.in <dthnodal.mh@airtel.in>
Subject: Re: Don't use Airtel Digital TV my personal experince.Customer Id:-3001052222
To: "amit d" <amitdeshpande2006@yahoo.com>
Cc: dthnodal.mh@airtel.in
Date: Thursday, March 4, 2010, 5:28 PM


Dear Mr. Amit

Thank you for writing to Airtel digital TV.

This is with reference to your e-mail regarding set top box issue of Airtel digital TV.

We deeply regret the unpleasant experience you had while connecting to Call Center and apologize for the same.

We assure you that we are looking into the matter and taking all necessary action so that it does not get repeated in the future
We would like to inform you that as per our records our service Engineer visited at your premises and successfully addressed the concern by replacing the set top box and thereafter service is working fine same confirmed with you over the phone on 4-mar-10. Would like to inform you that set top box is replaced under warranty as per process IE visit was chargeable for Rs 100/- and for the same you paid the amount to IE and the same amount has been recharged in your digital TV account and later will be charged as IE visit charges. Also we have credited an amount of Rs 30/- in your digital TV account on 4-mar-10 as you could not view the service for the period 28-feb-10 to 3-mar-10. Also as per our telephonic discussion we are providing you the Name & contact number of the territory service manager. Territory service manager is Mr. Satyanarayan Rampure and his contact no is 9730089979.
Your Nodal Complaint no is 47403033
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Assuring you the best of our services,
Regards

Nodal Officer

Airtel digital TV

PS: In case you require any further assistance, please:
- Email us at dthnodal.mh@airtel.in
- Or call us at 18001028080 (toll free)/ 020- 40181400 (tolled)



amit d <amitdeshpande2006@yahoo.com>
03/03/2010 11:47 AM To dthnodal.mum@airtel.in







Hi
I have purchased Airtel Digital TV in July 2009. It has one year warranty and 6 months service warranty.
On 28-Feb-2010 all of sudden without any reason the SETTOP box of Airtel digital TV stopped functioning.
I lodged a complaint to Airtel Digital TV customer care Center.Complaint no:-2122896. They informed me that it will get resolved by Tuesday 2-March-2010. However they did not keep their word. On 2-March-2010 I once again called the Airtel Digital TV; instead of solving my problem they provided me new Complaint number:-2130428.
This is the efficiency of Airtel Digital TV; for single issue they raised two different complaint numbers.
In last 3 days almost called 10-15 times to these Customer Care Executives of Airtel Digital TV; I think Airtel has given special training to these executives that how to interact with customers in arrogant,irresponsible manner.
On 3rd March I got call from their technical engineer that he is visiting my place at 9:00 in the morning. From 9 to 10 am he didn't show his face so I went to office.By 10:20 I got call from their tech engg that as there is problem with SETTOP box and this need to be replaced and the charges for this are Rs.1100.
Then I called that tech engg's Senior Mr.Mushtak and again he behaved arrogantly with me; without checking the Warranty period he demanded Rs.1100 from me.
These guys actually did not checked the reason why SETTOP box is stopped working.Now he is telling that as the complaint falls under Warranty period he will replace the SETTOP box and now he is demanding Rs.100 to replace it.
In all this scenario their is no mistake by Mr.Gokul who is tech engineer.
So my question to honorable Nodal officer is that what about all the arrogant,insulting behavior from their customer care executives. How Airtel Digital TV is going to repay this to me.?
I did called at least 10-15 times per day in last 3 days how you are going to repay it to me?
You guys spoiled my 2 days of vacation how you are going to repay it to me?
Mine is the post paid connection after payment also I did not receive the service from Airtel Digital TV how you are going to repay it to me?
So this is ridicules service by Airtel Digital TV.

Regards,
Amit

My Customer ID is 3001713748

I am a customer of Airtel dish tv , while I purchased this connection on 16 Oct 2009 I had faith and believe that I am going to use a best network and service. But I was wrong as I faced so many problems and I tried to resolve all but really I am surprising that after so many called to customer care I did not get any solution except a comments “we will resolve your problem soon” I called to customer care more than 100 times and get the same reply every time.

whenever there is a little bit of Clouds overhead then reception of Channels stops, I had complained about that then I got the reply that they cannot do anything as it is a problem from Satellite. OK

Now I am facing a little bigger problem from 19 Aug 2010 I am not able to receive maximum of my Channels it is around more than 30 Channels which I use to view, I thought it might be a temporary Problem but when till 22 Aug 2010 I was not able to get those Channels I called Customer care and told to lodge a complain for Problem I am facing. They told me “we will resolve your problem soon” the complain No was 3628062 Dt 22 Aug 2010.

When my problem was not resolved then again I called them on 23 Aug 2010 & told them to lodge one more complain again they told “we will resolve your problem soon” this time the complain No was 3634473 Dt 23 Aug 2010.

Again on 24 Aug 2010 I called them this time they told there is no need to lodge complain again and again as they will resolve my problem against my previous complains.

Today 26 Aug 2010 at 1600Hrs an Engineer came from their side and told that I will be charged 100 Rs as visiting charge, I didnt agreed to pay and the person went back, I called customer care and asked about that and they told that it will be deducted from my account. Now I want to know that when I have already paid for these channels & I am not able to get my Channels then instead of resolving the problem at earliest they are coming after 5 days from the day I have lodged my complain and they are asking money from me only. I had paid for those Channels now it is their responsibility that I should get the Channels if I will not pay even for a single day they will dis-continue my services then when I have paid why I am not able to receive my Channels. Though I have paid for the Channels Because of this problem, I am not able to watch my Cricket Matchs & other favourite programs.

My Mobile No is 09316881145

Address : House No 2417
Sector 28 C
Chandigarh
PIN-160019

Dear Sanjeev,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear SanjeevKumar,

I would like to inform you that your concern listed on 27 Aug 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Ricky
Airtel Customer Service Team

Hi Team,

Yesterday I log a complaint for below issue with customer care. Your executive Archana had given me the complaint nos (6302744) and told me that your “Complaint has been taken on high priority and engineer will call u in 2 hrs. for tuning the Satellite freqn” now it is approx. 24 hrs but no one from your team has bother to call me. Today I tried calling the customer care to know the status of my complain but again your worst Toll-free nos lines gets disconnect. I am fed up of your service. I want the nos of your DUTY MANAGER or please provide me the ESCALLATION Matrix as I want to escalate this call to higher authority.

VERY VERY POOR SERVICE…………..

Sandeep Sawant
9819762950
Customer ID: 3006290831

Dear Sandeep ,

This is to inform you that your concern listed 29 March 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Sandeep Sawant,

We would like to inform you that your concern listed 29 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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