If the customer care is not responding then send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the re installation with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Sunil
Airtel Customer Service Team

Dear concern,
I am a customer of airtel digital TV. My Customer ID is 3001664588. I had given a complain on 15th October 2011 as some chainnels are not coming . I was given Complain No-12982323,13067185 by airtel digital TV customer care and informd that my problem would be not resolved by 31st October 2011 but coudn't visiting airtel DTH executive. No body visited yesterday. I am trying to contact airtel digital TV customer care since 15th -0ct-2011. evening by my registered mobile and not able to talk as after getting connected my phone is kept silent and after some times the call gets cut. My problem is not resolved.

Please get in touch ur engg and why not visited that my native places cust engg name - Sanjay Kumar Contact no-09661076002. please take in action against the customer service , and I worries about this type of service of air tel degital service .please revert asap
Regards
Pankaj Kumar Mahraj
Branch Operations & Customer Service Manager
ICICI PRU ,Bhagalpur
Contact No- 9431419517,9709995552, 9801790520

Dear Pankaj Kumar Mahraj,

This is to inform you that your concern listed on 31 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

Facebook - Airtel Presence | Facebook

Dear Pankaj Kumar Mahraj,

This is to inform that your concern listed on 31 Oct. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Pankaj Kumar Mahraj,

We would like to inform you that your concern listed 31 Oct. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook