I got a new connection of Airtel DTH in Dec`09.
The STB went wrong on 11th Jun 2010, I called the customer care, he created a complaint and gave me the number: 3030452. He said an engineer will come the next day after 12. So on 12th Jun, I cancelled all my plans, though I had holiday.
But at 2:15 PM, I got message from Airtel saying my complaint is resolved, and if yet unresolved please contact 9898249069.

I tried to call that number, as no one had even arrived to see the problem, but got no reply from that number. Than I again called Airtel Customer care, the person named "Dhirendra Mishra" answered me that he has created a new complaint with number 3035024, and a person will come on 13th June between 1 to 1:30 PM.

Now, my questions

• How could they resolve the problem without my confimation?
• Do I have to stay at home everytime they ask me to?
• He bluntly said - "Consumer court won't be able to do anything", on my words - "I will go to consumer court", how much is it true?

Dear Customer,

This is to inform you that your concern listed 12 June 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer (nikunj.kotecha),

I would like to inform you that your concern listed 12 June. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team