Dear all

I am an existing Airtel DTH customer with customer id 3003989447.
When I availed this DTH service the Airtel DTH personnel assured that, I will get 2 regional channels (Zee Talkies + Zee Marathi) lifetime free, irrespective of the package I will be selected.
I recharged the connection (on 6th June 2010) with Super Value pack and when I contacted customer care they denied to provide these 2 channels.As mentioned earlier as these are lifetime free irrespective of package I selected how can custoer care personnel denied to provide the same?
How can there be a communication gap between customer care and sales department?
Also before to recharge when I checked on Brochure (Download brochure for rest of India) its observed that National Geographic channel is included in Super Value Pack and custoer care personnel (Sheetal) told that this channel cannot be provided under Super Value Pack
Here again the question arises that why the Brochure is not updated with latest date?

Because of this lack of communication within Airtel Personnel and between Airtel customer care and online information, I as a customer getting affected and I am sorry to say that I am not satisfied with the service provided by Airtel DTH.


Looking for positive response.

Regards
Sachin
+91 9833463561
+91 9987005825

Dear Customer,

This is to inform you that your concern listed 11 June 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Sachin,

I would like to inform you that your concern listed 11 June. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team