I would like to bring to your notice that I am using the Airtel DTH. bearing customer id 3001592535. I have logged a number of tickets on their call center number 12150.

Ticket numbers:
2646609, 2675568, 2680915

The problem with my set top box started when I plugged it, to check If I need to check the validity date. I saw it was not working. I immediately called 12150 after few troubleshooting the Engineer disconnected my call 7 to 8 time. Now I am in a helpless state, logging tickets after tickets with no action from Airtel End.

If I call to 12150 and ask support representative to connect me to any responsible person in Airtel or provide me their manager contact number so as to check with him about negligence they will drop the call or put me to queue again to speak with another support representative and providing whole details again and again.

Moreover I want an explanation from Airtel why they are deducting my account balance of Airtel DTH connection without rectifying the fault.