Hello,

We received Go Live Kit from Vediocon D2H after purchasing Vediocon LED TV. On 10th of December I called the customer care and provided the detail mentioned in the Go Live Kit. They told me within 48 hours our executvie will call you for further information so Set Of Box can be installed.

I did not received any call even after 4 days. Then I started calling customer care about the status but everytime I need to provided the whole details to them and getting the answer that we have escalated the issue and soon you will get the call. But never receieved any call.

Then on 14th December I started sending the email to customer care also but received the same response from them also(someone will contact you soon).

I have called customer care so many time but don't know who these people really work. They even don't keep the recored of the customer.

I have frusteted from then was looking how can get my Set Of box installed. Also they don't have mentioned any Contact number or email Id where I can escalate this issue to their management.

Please help me to overcome this problem and get my installation done as soon as possible.

Thanks
Dinesh
9911575886

I have purchased a toshiba led tv, with that i got a videocon go live kit. Then I called the customer care for installation, then they took the all the necessary information and inform me that they will call back in 24 hrs. But after repeteadly calling them for 6-7 times. they have not installed the product.

Please anyone let me know how to get my setup installed.

-Duti

Dear Sir,
I have done a recharge to my videocon dth(My customer id is 22125945) connection through recharge now it on Dec 23, 2011for Rs 100 through my SBI debit card, the payment says tarnsaction success/ payment deducted but no recharge happenning, That means until these people credit to recharge/ or until any further any action we shouldn't watch TV. Plz do needful action.

Plz see details

ORDER DETAILS:

Merchant Site URL : Recharge it now Order Number: R82256323c11 Order Received: Dec 23, 2011 Total Amount : INR (Indian Rupees) 100.00 State Bank of India Debit Card Holder : Rupesh Jha Billing Address : (As entered by the Customer) Online Recharge Services Pvt. Ltd.Estel House, Plot No 126 Sector 44 Gurgaon Haryana 122002 India Customer's Phone Number : 8010501894 Customer's E-mail ID : rupesh099@gmail.com Customer's IP Address : 122.177.216.255 Recipient's Name : N/A Shipping Address : N/A N/A N/A N/A N/A Recipient's Phone Number : N/A Special Instructions : Payment made for Recharge through recharge it now.com

Very poor service

Regards,
Rupesh
8010501894

VIDEOCONd2H the thugs of the next generation...

I am an existing user of Videocond2h and was looking for a multi room connection, But the pain and trouble I had to go to get this connection is awful...


As there are no much detail on the second connection on the website I wrote to the customer care and they promptly reverted with the details, And prompt was the reply the very next day from the Engineer/Technician Called from Mobile no. XXXX526586 (SANPADA - New Mumbai)

Received - First Call on Thursday, at 17:59 - Asking if the installation can be done, however i informed him that the same cannot be done right now as am at work and hence asked him if it was possible the next day by 4 pm, he quickly confirmed the same. I told him that I would be leaving office early for the same and he assured me the installation.

Called back - Second Call on Friday, at 18:58 - Asking about his where-abouts he did not have the courtesy to call instead he just retorted that I will be reaching in some time.

Called back - Third Call on Friday, at 19:52 - No Answer

Called back - Fourth Call on Friday, at 19:54 - Asking about his where-abouts he confirms that the engineer is stuck in Belapur and hence is delayed, I told him that not an issue as I have come in early just for the installation ask him to come in...

Called back - Fifth Call on Friday, at 20:29 - He says that it is too late and hence will not be coming in... but I insisted on the installation, he said will just check and call in 5 minutes.

Called back - Sixth Call on Friday, at 20:39 - He says that it is not possible to do the installation as I do not have the box (Doesn't this sound ridiculous that after so many calls I get to hear this revert.) I just asked him to come and do the installation on Saturday and was in no mood to argue with that person.

Complete Saturday absolutely no Call, Finally

Called back - Seventh Call on Saturday, 19:13 - Asked him about the installation, he bluntly said that he had called during the day but as you did not answer the call hence I did not come in for the installation (Mind it there was no call from him throughout the day) on asking him if he could do the same now, he said now I do not have the box, hence it is not possible... but if you pay me an additional Rs. 1000 I will get it arranged from some other place...

Seems that they were running some kind of a SCAM, so I immediately visit the nearest Shop and book the same through "Max Electronics" after confirming that they have the set top box and also confirmed that the same would be installed the very next day after 4 PM.

I was happy that i received a call from an engineer/technician stating that he would visit the place by 4PM, Call from XXXX520370 at 11:30 and again at 13:51 confirming the same...

However the result was still the same...

Called back at 17:51 - He promptly said that would visit the place by 6pm to 6:30pm, I only could say Ok, as I was left with no choice...

Called back at 19:25 - He quickly says I will not make it today as I am at Airoli, This was the most frustrating situation for me...

I quickly moved down to the retail store and he immediately called up some Area Sales Manager - Tanaji telling him the complete issue, also the Retail store confirmed that Work order was also raised the previous day based on the urgency...

I too spoke to Tanaji (XXXX067789/XXXX993080) narrating the complete story, he apologize and said at this time it is difficult but however you can speak to some Mr. Aradhyaman (XXXX595590) but he seem to be not interested and asked me to just call in tomorrow...

Is this the type of service offered by one of the fastest growing d2h company?

Are your technicians not paid enough as a result they need to ask BRIBE?

As I am making an official complaint against the service of your SANPADA center, I wont be surprised to receive some threatening calls? - This is some type of GoondRAJ

Hi!

My customer Id is 5734563 and I upgraded my STB to HD box on 26.04.2012. Before lodging my recent complaint, would like to inform that

I had already been without TV for more than a week from 20.04.2012 to 25.04.2012 because of some damage to my STB. After repeated complaints and my mail to Nodal officer of Tamil Nadu, Mr. Vinod Kumar, my problem was resolved on 25.4.12. After rectification, I wanted to upgrade and technical manager informed me that there is exchange offer wherein 1200 will be credited to your account and also I will be having one month Platinum HD pack free.

But now it has been more than a week and I have complained to their call center nos more than 10 times but no response. I am getting the same idiotic response, as if it is a recorded message, that my complaint has been registered and that they will escalate the matter.

It has been now 7 days and neither the Platinum HD pack nor the money (Rs. 1200) has been credited.

Would be much grateful if the matter is resolved without further delay. Have never come across such a poor service in my dealing with any of the service providers..


Regards
Cashif

my customer id is 55324820 n by mistake i gave a no 55324830 so please help me in this problem i wanna knw tht customer phone no....... so please sent it to my no=9821597465 its urgent please

Dear Sir,

My customer ID No. is 64807203. I have register my complaint for "TECHNICAL ERROR" on dtd 04-05-2012 at 19:55 hrs. with complaint no. 109121934 & work order no. 11158775 with assurance for resolving within 24 Hrs. But, this complaint had closed without attending it at 19:34 on dtd 05-05-2012. Further, I have register the complaint for same error on dtd 05-05-21-012 at 20:48 Hrs. with complaint no. 109393669 & work order no. 11174500 with same assurance for resolving within 24 Hrs.. But till the time (i.e. 15:30 on dtd 07-05-2012) my complaint is not resolved and not good response is received from your customer care center.

So, you are requested to take the necessary action regarding my complaint & send me appropriate answer on my mail address -- hg.prajapati@gseclmail.com.

dear sir my complaint number is 109705035 and my customer id is 41378946 has been registered and not resolved till now they have given time and day that is wednesday 9th may 2012 at 10:31 am but till now there is no action when we call them they are responding us so please take any serious action and please resolve our problem we are suffering from past 15 days please make sure you take the required action and do needfull

Hi this is laxman naragund my d2h id is 20622920 sony set max is not coming. Pleas refer it and solve the problem. Reply fast

sir, my name is pradeep janardhan kulkarni. my customer id no. 40965291. I recharged my account today in afternoon. still my product does not working. plz carefuly think on my complaint. and start my service as soon as possible.

From:
"Yunus Motiwala" <yunuskm49@yahoo.com>
View contact details
To:
customercare@d2h.com
Cc:
"D2h Videocon" <content@d2h.com>
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videocond2h_2012_2013_newDiamond.jpgvideocond2h_20 12_2013_newDiamond.jpg

Dear Sir / Madam,

On 13th.May 2012 I have recharged ID 217254 for the New DIamond Pack for 12 + 2 = 14 months and have paid through ICICI debit card Rs.3600.00 Rs. Three Thousand Six Hundred only. I have also attached the online Recharge Transaction. The payment reference is 6060236 dated 13/05/12.

Till date the ID 217254 is uncharged. Will you please let me know the reason for it?

I hope you will take prompt action in the mater and reply me immediately.

Regards

Yunus K Motiwala.

Mobile # 98203 99533

i have a videcon d2h collection id 33953763. i have request for a second connection call several time to custmer care service but no responsing to my call.
i call more then ten time. reply soon

mera tv kharab hone ki bajah se meine 15 in tak stop balance karvaya tha jo 175 rs tha par unhone complain likhi thi phir bhi muje balance nahi hai ke massage aane lage hai, to phir balance kata kyau ? please help me