Today i got airtel digital tv installed...
lets see how it goes further

Dear Customer,

This is to inform you that your concern listed 29 March 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

NEVER BUY AIRTEL DIGITAL TV..... WORST SERVICE AND DUMB & INEFFICIENT CUSTOMER CARE
My Consumer id is 3000730778.
My connection got lost on 16th December 2010 with the error code of "B001".
My issue is still unresolved even after calling the customer care of Airtel on daily basis.
Airtel customer care executives have tortured me very much, by giving date and time of resolution.
Regarding this issue i have had a talk with..priya,shana, irfan....and many more..
After that i spoke with senior technical member manjula and rekha...
Every time customer care person is telling that my issue is transferred to technical dept.
today is 6th day of my wait and i am still waiting.
I also have received various complaint numbers...
Complaint No.
4846694
4835192
4832106
4819234
4813921
Now i'm tired of calling their irresponsible and highly inefficient customer care service..


My mobile no s 9916503689

Dear Selvan ,

This is to inform you that your concern listed 21 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer (Tamil Selvan ),

This is to inform you that your concern listed 21 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Customer (Tamil Selvan ),

I would like to inform you that your concern listed 21 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Customer (rahul2602),

I would like to inform you that your concern listed 29 March 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Airtel digital- poor and negligent care centre.
for the last more than five years i have been receiving unwanted messages and phone calls from AIRTEL DIGITAL TV for some som pal id no. 3000797721 of rewari.this does not relates to me.
the position has been explained to the company and its lazy and ? staff hundreds of time.
but they dame care but they are interested in talking more and more over phone ?????.
they are a big nuisance creator for me.
i will advise u all to refrain from such company and aware others in the matter.

Dear Customer (3000797721 ),

This is to inform you that your concern listed 04 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Yes i agree very poor customer service..
I was a happy customer of Airtel (customer Id-3002736963)which is why i renewed my by subsceription for 1 year and converted 3 of my mobile connections from vodafone to airtel the only reason being good customer service and support.

But recently i relocated and i had made a simple request for re installation of my Airtel DTH connection, service request no 5421150 given on 15th feb for an appointment of 17th feb which was never attended. ok fine. I gave another request 5617021 on 26th feb for an appointment fixed for the same day. No one turned up. The next day a guy said he would viist by 2 pm and came at 6. To add to it he was the most misbehaved engineer(Ramesh), I have ever seen. He had come with a thought he would install the same in 5 mins and run away, but when he saw there is concealed wiring provision he started babling saying we dont do concealed wiring, i wont do it and its a waste of time, you talk to any airtle customer care, i dont care , we wont do if it is concealed thats it. and you do it on your own using your own engineer. then why am i paying airtel fro installation.

I have a few questions on this points

1) Airtel itself is advertising nowadays on providing concealed neat wiring from multi storied buildings. why so?

2) I can understand if i ask you to do the complete concealed wiring which takes time but i already have an existing provision and there is a normal cable line inside it. It take 5 mins to remove the existing cable line and put in your airtel cable wires.

3) If airtel says you can not provide concealed wiring does that mean all house who should buy a dth connection from airtel should look ugly with wires visible all around the house?

To add to it the engineer is supported by what he says by the area manager his no being(9500063092) of mylaporem chennai.

You customer care guys also seem to be unclear about concealed wiring can be done or not, which requires clarity from the senior level whch is why i am sending the mail.

Please make it clear to all you airtel customer care executives, area manager, engineers
1) There is a difference between doing a Concealed wiring provision and and connecting to an existing concealed wire provision.
2) doing the provsion costs more which i can understand but connecting to an existing provision takes 5 mins and should be done by the engineer.

Hoping & expecting a quick action on this to continue being a happy customer of airtel..

Regards
Kalidas Narayanan

My new complaint has be closed Just to update Even the new complaint has been closed without even resolving by the area manager
complaint no 5648374
I have relaunched another complaint and hoping atleast now they resolve. i got a call sying someone will attend by 3 today butagain no one did bu the complaint got closed..

the new complaint launched is 5670464.

I am trying to reach the tamil nadu nadal office but unable as his no is always busy.

==============

I spoke a senior supervisor called , she said someone will come and do the needful but no one turned up till now 12.24 am on 4th march 2011

==================
Reaching the Nodal officer and customer care no is a big pain, even i i get connected, the call gets dropped in between. so poor has become the customer service which was once thr best among the competitors. There is no way to complain and escalate it to a higher authority than the nodal officers no. I feel Tata had become a better customer service now. atleast they have an escalation level where onc ecan send a mail to the Sunit Batara, unlike airlte where one cant reach my ajay puri email by any means. to tell him what happening on the ground..

new complaint no launched is 5777130.

Dear Customer (3000797721 ),

This is to inform that your concern listed on 4 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer(3002736963) ,

This is to inform you that your concern listed 8 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Kalidas Narayanan ,

We would like to inform you that your concern listed 8 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (3000797721 ),

This is to inform you that your concern listed 4 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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