Hi,

My sincere advice is not to buy the AIRTEL DISH connection

I purcheased Airtel Dish by calling to customer care. They charged Rs.999 from my credit card. I waited 3 days to get a call from them for te installation. Customer Service guys are such a waste that they cannot take the proper information like wrong address.

There were some problem in fixing the dish in my appartment and i raised a complaint to return back my money. I called up many times regarding the same but they are taking the compaint and sending the installation people for installing.
I called many times but they don't understand what exactly my concern is.
Every time i call they tell the concern department will take care in 24hrs and i never received call for days and days.

They have created 3 customer ID's for no reason as mentioning
Customer ID: 3002844112, 3002960132, 3003077188
Compaint #: 1780665, 1811696, 1905389, 2065402

Concern team please take care of this issue.


Naveen.V

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 19 Febuary 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Ricky
Airtel Customer Service Team

I am Paresh Prajati. I am using airtel dish tv since 3 months. After 3 months airtel seup box is not working and everytime it is taking more time to load around 15 mintuts and still showing loading and initializing.
I have complaints manytimes for that issue to airtel dish tv customer care. But no body are respnoding even i have called many times from my end, but from their end no body are calling , informing and responding.
this sounds like a bad business service and airtel dish tv service is not capable to handle customers. Company is not inrested to giving the ggod service and even response to the customers. Yes company is more intrested when customers need the new connection, but not intrested whn the customers are in trouble. This is my real time experience. I have called many times but they are not supposed to called me for the confirmation and committment.
this is company's very bad service. I don't like it.
I have spoken with one of the executive and i told him if Airtel company is not capable to handle my requeset then i will return setp box and comapny need to return my money for the box, then he told me company will disconnect you connection and will not give money back.
This is the real business of airtell company. I would like to say comapny is fooling us.
If i will not get response in this matter then i will populate company's this type of the service to all the users by blog, mail and sites.

Regards,
Paresh Prajapati

Dear Paresh ,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

customer id 300 550 7423
mobile no 9346461656
name : SLN MURTHY
LOCATION : VISAKHAPATNAM


PL PROVIDE ADDRESS WHERE I CAN PAY THE CHARGES

I don't know what kind of people are you. The call center says the shifting charges will be automatically deducted from the account and the person who comes to do the shifting asks for cash and finally he goes without shifting and installation. Not sure you understand the meaning of customer care and after sales service. If my dish is not shifted in a days time I will never ever going to use your service.

Thanks,
Amit

As expected they never did the shifting and finally I have to get my tv disconnected (airtel is not refunding my account balance). The very next day you(airtel) sent the same guy who didn't do the installation last time and again was asking for cash. What a useless company you are with no ethics and no customer care? Stop selling your boxes.

Thanks,
Amit

Originally Posted by amitfou

I don't know what kind of people are you. The call center says the shifting charges will be automatically deducted from the account and the person who comes to do the shifting asks for cash and finally he goes without shifting and installation. Not sure you understand the meaning of customer care and after sales service. If my dish is not shifted in a days time I will never ever going to use your service.

Thanks,
Amit

Dear SLN MURTHY,

This is to inform you that your concern listed 20 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Amit,

This is to inform you that your concern listed 29 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Amit,

This is to inform you that your concern listed 30 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear SLN MURTHY,

I would like to inform you that your concern listed 20 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Amit,

I would like to inform you that your concern listed 29 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Amit,

I would like to inform you that your concern listed 30 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Sir,

We have taken Airtel dish connection bearing id No. 3001549422, we are facing the problem of resolution when we switch from one channel to another, some times full blank no picture is seen.

This problem’s were address to your customer care 12150 many times and Every time I call they tell the concern department will take care in 24hrs and I never received call for days and days.

This problem is gifted to us by taking Airtel Connection if am not wrong.

They have left us in the dark where we cann’t opt for a change or rectify by ourselves depended on the service engineer.

Compaint # from 17th feb 2011 to 2nd march 2011 : 5416571, 5478106, 5611276, 5639714, 5658109, 5675228.

Concern team please take care of this issue.


Mehaboob Pasha
9686258445
9902341482
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