To,

MANAGING DIRECTOR or PRO

2nd FLOOR, 'A' BLOCK,
RELIANCE COMMUNICATIONS LIMITED
DHIRUBHAI AMBANI KNOWLEDGE CITY
THANE BELAPUR ROAD, KOPAR KHAIRNE,
NAVI MUMBAI - 400709

From,
Girish.K

Old Smart Card No.200503450407
New Smart Card No.200546600421

#31, “U.P.Nest”
3rd floor, 8th main Road,
11th cross, Malleswaram
Bangalore-560003


Mobile No.9880113932


Sir,

I purchased Big Tv from retailer at Malleswaram, Bangalore on 17th October,2008. Rs.2190/- South Popular pack Package 12 months free (Regional Kannada). And installation was done on 19th October, 2008.

After installation which ever in the package all channels were coming fine. Later I taken a Neo sports package for 6 months, activated on 3rd February 2009. And these channels were also coming fine.

The problem is started from 9th February Monday Afternoon all channels were stopped (error is “please subscribe to channel”). Only preview channel is coming.

Next day I called the customer care and inform my problem, they registered a case. No.88750477 and they said it will take 4hrs to fix the problem.

Next day again I called the customer care and check the status. They said case. No.88750477 is closed. But still problem is not resolved for me. Then again they registered case No.88882245.and same answer they given 4hrs it will take to fix.

Again next day I called the customer care. They said case No.88882245 is closed.

Like this everyday one or two case were opening to resolve the issue. The case numbers are below

Case no.55936639 on 13th Feb opened and closed without resolve the issue.
Case no.88967130 on 13th Feb opened and closed without resolve the issue.
Case no.89059844 on 14th Feb opened and closed without resolve the issue.
Case no.89107576 on 14th Feb opened to replace the Smart Card.

On 16th the local engineers came and replace the Smart Card. My Smart Card no. 200503450407, replaced with new Smart Card no. 200546600421. (When I check the Smart Card it looks like used one. But engineer say new Smart Card.)

After replacing the Smart Card they said keep the set top box in standby mode to update the Smart Card.

Same day when I check my TV, Still my problem was not resolved same error I am getting (“please subscribe to channel”). Only preview channel is coming. Even after replacing the Smart Card I am unable watch my TV. Then I tried to call local engineer they are not responding to my call. After sometime again I tried to call local engineer there mobiles were switched off.

The mobile numbers are below
Deepankar- 9342123614.
Raj- 9019482465.

Again I called the customer care and check the status. They said case is closed.
They took again new case no.89239414 on 16th Feb. And that case also closed without confirmation.

Next day I called customer care and they taken 3 cases and 3 cases were closed without resolving the issue.

The case numbers are below.

Case no. 89276356 on 17th Feb.
Case no. 89319267 on 17th Feb.
Case no. 89350257 on 17th Feb.

One more case opened today

Case no. 89402376 on 18th Feb. All most 10 days over still my problem is not resolved

Please help me to solve my problem.


Thanks,
Girish.K,
9880113932