Hi,

I had applied for a new Airtel digital TV connection by calling the helpline number provided on website (020-40181400) and made the payment of Rs 1890 for the 3 month mega package through credit card. Details were:

Transaction ID - 4110931750000897
Customer ID - 302871145
Account holder name - Supriya Singh

But when the engineer (Mr Prakash Katkar) came to install the set top box, there was no Line of sight (LOS). Now I have been chasing customer care to get a refund but even after making a hundred calls and sending them many more emails, I get the same response that the CONCERNED department would call me within 24 hours. I am still waiting for a callback from them, but there has been no help provided whatsoever. I never expected a company like Airtel to resort to such methods, basically looting customers. Can someone please suggest how to get a refund from them? Thanks

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it.
In order to get to the resolution, we need to get in touch with you and gather more details about the concern.We are restricted by the absence of your contact details. We assure you that we are committed to resolve the issue to your satisfaction.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


Regards,
Vinay chugh
Airtel Customer Service Team

Respected Kumarendhiran Sir,

First of all I should thanks to Neutron Service Center, Mumbai for getting me the
e-mail id , so only I could able to express my pain to you. I would like to brief
you before articulate my bad and horrible experience from your Area Service Manager
Mr. Nitin - Manager Customer Care - West and Mr. Ankur ( Mob No- 09276010236 ) and
Mr. Bharat ( Mob No- 09825992626 ). In fact this matter has also well known to
Mr.Sanjay Snroff ( Mob No.09898941973 ). All my earlier correspondences are appended
in the trailing mails for your ready reference.

Sir, I have purchased one new 32 inch LCD TV ( Model X15 ) with Airtel D2H
connection ( as suggested by the dealer ) from M/s. Pars Automation (Proprietor:
Mr. Ashok Chawla - Mob No.09824229596,/ 02836223824 ) , Gandhidham- Gujarat on cash
payment of 40,100 /- on 17-10-09 by getting the commitment this 100Mz LCD have the
Great Clarity with surrounding sound quality . The next day I have communicated to
M/s. Pars Automation for giving the complaint of Hazy Picture and Bad quality of
sound. This hopeless dealer has failed to provide the prompt and best service which
was committed at the time of purchasing the LCD.

The first shock I got it when this dealer has bluntly denied to help on this matter
to resolve the problem by saying that it is the customer headache how to get service
from M/s. Panasonic company . Any How I got the contact person of Mr. Ankur of
Customer Service dept. But since than , I was keep on struggling to get my LCD
trouble free , lastly on 2nd Dec-09 , Mr Ankur along with Mr.Bharat have visited my
place to attend the fault. In fact they have examined the product and agreed that
the LCD picture quality is hazy and sound quality is not good. Even though they are
not accepted that this LCD has faulty... saying that this may be because of signal
quality of Airtel connection. Today I have called Airtel D2H personnel for checking
the signal quality and any other defect in the cable. They have confirmed that
signal quality and cabling are absolutely all right and same has communicated
immediately to Mr. Bharat (of M/s.Panasonic service) by the Airtel Service Engineer.

What is the mistake form the customer side on these matter ??? Or I have done a
crime of purchasing Panasonic brand ??? Now I have the feeling that the amount which
has invested is really worthy???

Could I expect from you sir for making this faulty LCD to be replaced by a brand new
one and giving me opportunity to enjoy the experience of X series 100 Mz Picture
clarity & great sound quality.

Kind request to please intervene on these long pending issues and instruct your
service personnel for the replacement of this LCD at the earliest and full stop to
this problem for ever.


With Best Regards,

Sambit Kumar Sahoo.
Team Lead- Engineering
Tata Power Company Ltd
Mob : ( 0 ) 9227295470

Hi,

My phone number is 9920158084. Please contact me on this number for any help that you can provide.

Regards,
Supriya

ear sir,

customer id: 3007591272

I had purchase airtel DTH connection through IVR. unfortunately the same could not be installed becauce of no line of sight and building restrictions. I am suppose to get refund in 48 hrs as per the service enginer, I am calling up customer care but still there is no resolution.

Date: 5th April
Amount: 999.00

Waiting for your reply .

Dear Customer (3007591272),

This is to inform you that your concern listed on 10 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (3007591272),

This is to inform that your concern listed on 10 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (3007591272),

We would like to inform you that your concern listed 10 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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