Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Vinay chugh
Airtel Customer Service Team

Dear Sir,
I purchased a airtel DTh online by viriti, A link was sent to me for payment. I initially tried to by pay by my PNB debit card, Rs 4250.00 but said transaction failed. Take the same time I paid thru my wife citibank credit card Rs 4250.00. The transaction was sucessful, and a Airtel DTH was installed at my place after few days.
two days back when a updated by PNB account transcation, I founnd that Rs 4250.00 were debit from account, for which I has received transcation failed. the date and transaction details have bben mailed to Vriti on saturday. I have asked them to refund one of my amounts, that of PNB debit card transcation. Dted 23.1.2010 POSP/10001001/2328308303/50.
KINDLY HELP ME OUT TO RECOVER MY MONEY.
Thanks
Himanshu Joshi
40Keshav Road, Dehradun.248001
ph:09412007152, 9359902816

Dear Sir/Madam,

Its been only seven months when i bought Airtel Set Top Box. Since 24th February 2010, my airtel set top box is dead...its not getting any signals..i have launched the complaint atleast 50 times to customer care toll free number, workshop here in my city i.e. Jodhpur, main office Delhi...but to no avail. The customer care is not only inefficient but also ill mannered they don't even know the way to talk to the customers. I did a biggest mistake by choosing Airtel over Tatasky.

Originally Posted by unregistered

Dear Sir/Madam,

Its been only seven months when i bought Airtel Set Top Box. Since 24th February 2010, my airtel set top box is dead...its not getting any signals..i have launched the complaint atleast 50 times to customer care toll free number, workshop here in my city i.e. Jodhpur, main office Delhi...but to no avail. The customer care is not only inefficient but also ill mannered they don't even know the way to talk to the customers. I did a biggest mistake by choosing Airtel over Tatasky.

Hello,

Without knowing your full details its not possible for us and not even for Airtel to solve your problem.

I/BIPUL DEKA,MOBILE NO-09435347894,from GUWAHATI, (ASSAM)NARENGI informed that my septop box (Airtel)not
working since last 4days.kindly look into the matter &do the needful at the earliest.
THANKING YOU,

BIPUL DEKA
OIL INDIA LTD(PIPELINE)
P.O-UDAYAN VIHAR
NARENGI,GUWAHATI(ASSAM)
PIN -781171
MOBILE NO-09435347894

Dear Bipul,

This is to inform you that your concern listed 6 May 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear BIPUL DEKA,

I would like to inform you that your concern listed 6 May. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Airtel Digital TV are cheating their customers there executive is coming and grabing 350/- for replacing STB and airtel is again charging 350/- and deducting from the money which we have charged for TV channels if they didnt got the money they can ask and trace the person who has collected the money but they are waiting till we recharge for viewing channels and once we charge then they are saying that earlier money was negative balance, It seems that they are not professionals but just for the sake of in competition they are making money other way round.

Dear Customer (Airtel Digital TV ),

This is to inform you that your concern listed 14 Feb . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (Airtel Digital TV ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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We dont get your service for last 10 days.We complain to your workers by phone but they dont take any action for this.so kidly give the services.

I had purchased an Airtel Digital DTH few months ago. Ever since it has become a headache. The problems are :
1) If it rains, the picture goes off. Number of complaints made for this had no effect.
2) Recharge is horrible. You can never subscribe for a period of your choice. Have to recharge in denominations of hundreds. Accounting has no transparency. Clarification sought for goes to deaf ears. You can never be sure whether you will get the channels shown either in their pamphlet or in their site. Have to satisfy with what they beam.
3) You can never be sure of what channels you get on day to day basis. Airtel drops channels at their pleasure. They reply only over phone, leaving no record. If insisted, they will give vague mail.
4) Airtel toll free No. 18001028080 is no way helpful. You cannot get any assistance thru this line. One cannot even log in to the desired location. Before that the call goes to loop. Try if you feel like. I fail to understand why a firm of repute behave like this.

Before going to Airtel digital TV think twice !!

My Airtel ID is : 3001588984.

Dear K.V.Prabhakaran,

This is to inform you that your concern listed on 25 Aug. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear K.V.Prabhakaran,

This is to inform that your concern listed on 25 Aug. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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