I have two Tata Sky Plus connections (1 in Chennai - 1003175716 and 1 in Hyderabad 1002433256). The Chennai connection has been giving me problems since installation with colours getting distorted. Despite several complaints and visits the problem has not been sorted out.

Initially they said the problem existed because it was close to a DVD player for which I purchased a new cabinet. Then they said the problem was due to the cable connecting the TV which i changed. Then they said the problem was with the TV. I now have a Sony Bravia Full High Definition LCD TV. I requested them to change the box as I suspect it is faulty but this has not been done. Since I do not live in Chennai (my mother does) I am unable to follow this closely and she has been suffering the poor Tata Sky Plus service for a very long time.

They are now insisting that I pay charges for the visit despite the problem persisting since installation. This is absolutely unacceptable to me. I have spent a lot of money on this connection, suffered an indifferent Tata Sky service (who talk to me as though they are doing me a favour) and am not prepared to spend one more rupee on this.

This happened last month and is happening again now.

Please get this sorted out at the earliest or else I will take legal recourse.