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This is a discussion on dishTV within the Direct To Home (DTH) forums, part of the Other Services category; On the 16th Nov 2009, my Dishtv set top box started software update all by itself. The update wasn't initiated ...

  1. 11-19-2009, 07:57 AM #1
    Unregistered Guest

    Default dishTV

    On the 16th Nov 2009, my Dishtv set top box started software update all by itself. The update wasn't initiated by me. And then it went blank after a power failure. The set top box wouldn't start after that.
    I took it myself to their local Dishcare center. They charged me Rs300 for reloading software. Is it legal to plunder money like this from subscribers. Because i didn't initiate any update. After all it may initiate software update again and fail again. And i will have to shell out money to get it repaired every time.
    Also the Dishtv customer care told me their fixed charge for software related issues is 225+taxes. Dishtv wrongfully took money from me and also overcharged!
    What should be my course of action now?

    my Dishtv vc no is 01500361656, Digibox id is 0551AAH21YS04013

    DHIREN BHAGAWATI
    TE 2 DIBRUGARH UNIVERSITY
    DIBRUGARH ASSAM

    email: pbhagawati@gmail.com
    mob: 09854214520, 09957365654
    Submit Complaint.. Submit Complaint..
  2. 11-19-2009, 09:45 AM #2
    Sin_amar
    Sin_amar is offline Member
    Join Date
    Aug 2009
    Posts
    72

    Default

    Well i will give you the email id of Dishtv customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

    Email id: customercare@dishtv.in
    Submit Complaint.. Submit Complaint..
 

 
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