I have lodged multiple complaints with Tata Sky (Complaint ID 1-19418133574 and 1-14884297643). There were several other complaints lodged for which I am not able to find complaint IDs as of now. But the same have not been sorted by their "able" staff.
The issue is very simple.
My subscription was due for renewal on 23 Jun 2012. However, I started getting messages for recharging my a/c 20-25 days prior to that. Thus, on 6th Jun 2012 I recharged my a/c with Rs. 3620. Originally I had a bonus of Rs. 15 since the day of purchase (i.e. 23 Jun 2011) and this additional recharge of Rs. 3620 + fresh bonus of Rs. 15 made it Rs. 3650.
15 (Bonus of Jun 2011) + 3620 + 15 (Bonus of Jun 2012) = Rs. 3650
This amount of Rs. 3650 should start getting deducted from 23 Jun 2012 as I had anyways paid till 22 Jun 2012.
However, their STUPID accounting staff started deducting charges from my balance from 6th Jun 2012 as per Rs. 13.7 per day and later recharged my account from 1st Sep 2012 (I am yet to understand the logic for this).
When my account was recharged till 22 Jun 2012, what is the reason for deducting charges from 6 Jun 2012 ?????
Anyways, my request is to credit back the wrongly deducted amount of Rs. 233 (Rs. 13.7*17) and both the bonuses of Rs. 30. That would restore my Rs. 263 with them.
Although the amount looks small, what I am annoyed is the unprofessional and uncourteous behaviour by Tata Sky Staff (I am not using the word Customer Care because they neither understand the meaning of Customer nor the meaning of Care).
All they know is to keep deducting charges from the money available with them.
Unless this amount is credited back to my a/c, I am not willing to renew my subscription. Also, if needed, I will file a complaint in Consumer Court to get compensated.
Even if it costs me more to switch to another DTH service, I wont mind doing that. This is because of the loss of trust on Tata Sky.