dear sir/madam

we are from sri lanka, we have airtel digitel tv, our customer ID is 3004498765, already we have 20 tamil channels, it's working well more than one year, but now we have only 8 tamil channels,why happened like that? we recharge on time. please take care of this problem.


thank you

subashini.s
...........................
yours faithfully.

Namaste (rajan_sree ),

This is to inform you that your concern listed 15 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence
Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Namaste (rajan_sree ),

We would like to inform you that your concern listed 15 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Airtel is at its best when it comes to fleecing customers & making money from helpless customers. Right from below to top in Bharti Enterprises are deaf & have those murky eyes on the money that you have in your pocket clearly justifying their new slogan "jo tera woh mera hai or joh mera hai woh mera".
In my incidence, My set top box was pushed for the software upgradation without taking the consent from the customer on a rainy day knowing very well that such technology does not work in cloudy overcast sky, Due to this my set top box used to go for upgradation every time I switched on despite giving enough 6 to 7 hours for loading of new software.
To resolve this issue I was told that I need to get the set top box replaced for which I have to pay the money, to this I clearly denied since it was none of my fault & neither I had chosen to upgrade the software. I have asked to them to refund the money which is lying in my account so that I could discontinue my relationship with them. Even that is refused.
Complaints logged since 28th August 2012 have not been resolved & I receive the SMS stating that my problem has been resolved. People within the organisation have very little to do except for begging that money which has been directed by the senior management of Airtel.
Management itself does not come forward as their call center does not provide the necessary contact details.
I wish Airtel all the best in their effort to fleece the customers by hook or by crook.
To all my friends who have Airtel Connections, please leave this company & opt for any other vendor, I am satisfied with Local dubbawala cable operator & also with Vodafone & MTNL for mobile & Internet Connection respectively.

Namaste Mr. Aneja,

This is to inform you that your concern listed 03 Sep 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence
Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Namaste Mr. Aneja,

We would like to inform you that your concern listed 03 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Dear sir
i am facing a problem regarding airtel tv since 3 months. And i was call to customer care many time but i get no any responce by the airtel..
I am too sick off this service...

Namaste (dani731 ),

This is to inform you that your concern listed 14 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Dear Sir/Madam,

I am Very much dissatisfied with the after sales service of your airtel digital tv .From last 5 days i am trying to contact your executive for re-locating my connection but he replied every time that he is busy & can not come to re-locate the connection .Your customer service no's also not working ,its get disconnect every time when call is being transfer to executive . We are not expecting this kind of customer service from airtel & airtel is providing this kind of service to their customers then sorry to say this but others competitors are providing better after sales service than you.

So kindly look in to the matter & an early action is expected.

Regards.

Pradeep Singh .

Mob: 7309025111.

Alternate email id: pradeep2.singh@axisbank.com

Air tel ID: 3007475063 resolve my issue free of cost

Hello,

My name is Yesuraj I am with your Digital Tv connection for more than 1 year. Initially after installation I have faced many problems and I have raised many complaints and even went to consumer court to claim.. finally the issue resolved. After few month of installation they have replaced my New setup box with the old one and also the old VC. I was facing many problem from then. Now for a week I was unable to view the tv because of the VC and setup box problem I have raised 2 complaints with the reference no: 23372140 & 23414357. Two of them visited my place the first person asked me Rs 350 to resolve the problem and the 2nd person asked me Rs 500. I told them since it was your replaced setup box problem I am not paying even a single penny. They told me to raise a complaint to consumer court and went away.

Note: Now I request Airtel to resolve my problem with free of cost with high priority and refund the last 1 month subscription. Since I was facing problem for the entire month.

I am hoping for the best solution from the consumer court.

Best Regards,
Yesuraj

Hello,

My name is Yesuraj I am with your Digital Tv connection for more than 1 year. Initially after installation I have faced many problems and I have raised many complaints and even went to consumer court to claim.. finally the issue resolved. After few month of installation they have replaced my New setup box with the old one and also the old VC. I was facing many problem from then. Now for a week I was unable to view the tv because of the VC and setup box problem I have raised 2 complaints with the reference no: 23372140 & 23414357. Two of them visited my place the first person asked me Rs 350 to resolve the problem and the 2nd person asked me Rs 500. I told them since it was your replaced setup box problem I am not paying even a single penny. They told me to raise a complaint to consumer court and went away.

Note: Now I request Airtel to resolve my problem with free of cost with high priority and refund the last 1 month subscription. Since I was facing problem for the entire month.

I am hoping for the best solution from the consumer court.

My Airtel ID: 3007475063
Registered Mobile: 9986784901
Email: syesuraj@amazon.com

Best Regards,
Yesuraj

d/sir,

it is requested that at starting of my set of box ,it will take app. 5 minute to get start my tv . a complain also done a day before but none action has been taken till now .pl do the needful.
r.r.singh
lala saheb ka bagicha mall road morar
gwalior
customar i.d. 3004379569

Namaste Mr. Singh ,

This is to inform you that your concern listed on 19 Sep 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

Namaste Yesuraj,

This is to inform you that your concern listed on 22 Sep 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn